Operations Manager- Service/Repair (Norfolk) at ThyssenKrupp Elevator Corporation in Chesapeake, Virginia

Job Description:

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Norfolk, VA.
Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.

ESSENTIAL JOB FUNCTIONS:

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.


• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.


• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.


• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.


• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.


• Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.


• Works with Branch Manager and service and repair Sales Managers to address customers' needs. Communicates daily with customers that have down cars.


• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.


• Maintains strong familiarity of company products by attending company training classes, & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.


• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.


• Performs other duties as may be assigned.