OU ONLINE STUDENT SERVICE EXPERT at University of Oklahoma in Norman, Oklahoma

Job Description:

Student Service Experts provide integrated student services to University students, families, and staff in the areas of billing, financial aid, and scholarships. This position will primarily work with the Online Financial Aid team to serve the online student population. The Student Service Expert will support and meet the service requirements that align with the culture and goals of the culture and goals of OU Online.

We need someone who exhibits:

Integrity: Accountability for doing the right thing by exercising good judgment and honesty. Ability to create a safe
environment for students and families and team members, including having emotional intelligence and self-awareness. Transparency and thoughtfulness in communication.

Care: Prioritization of creating the best experience possible for each person we encounter and at every step of the student experience. Providing service to others by being friendly, approachable and inclusive. Commitment to collaboration and to being a team player with a positive attitude. Inclusivity, which is the ability to work with a diverse group of people and having the ability to relate and be relatable to all those we serve.

Intentionality: Strong work ethic and contribution to the excellence of the Division of Enrollment Management and OU; self-motivation. Consistency in meeting deadlines and responding in a timely manner.

Innovation: Possession of a natural curiosity to learn and a continual pursuit of personal and professional growth in the field of college enrollment management. A focus on innovation, displaying an understanding of positive change and possessing a strong analytic ability. Efficiency by researching best practices, making creativity a priority. 

Responsibilities:

• Provide services to the OU Online students, families, and staff through phone and email in areas of billing, financial aid, and scholarships


• Serve as liaison between students and tribes to assist students in obtaining tribal scholarships


• Navigate financial aid systems and CRM systems to assist students and provide


• Adhere to federal financial aid policies in student communication and review of student files


• Communicates with students concerning additional documentation needed to continue financial aid processing and inquiries regarding load. Responsible for reviewing financial aid emails and responding to questions


• Initial contact for students and parents. Provides answers for basic application and processing questions to students and parents. Provides general office and administrative support by performing various data maintenance, reception, records activities, information distribution, correspondence, and other related support duties.


• Performs other duties as assigned to ensure the overall successful operation of the department.

****Hybrid remote work available.****

Required Education: High School diploma or GED, AND: 

• 24 months financial aid general office, clerical, or related experience.

Skills:

• Ability to communicate verbally and in writing


• General office and customer service skills


• Proficient with Microsoft Office Suite (Outlook, Excel, and Word) 


• Ability to multitask, be organized, and self-motivated


• Ability to complete tasks in an efficient and timely manner


• Must be detail oriented for accuracy of data and information

Certifications:

• None

Advertised Physical Requirements:

• Sit for long periods of time.  


• Ability to engage in repetitive motions.  


• May be required to bend, lift, stoop, and carry.


• Standard office environment.  


• Regular pressure to meet productivity standards. 

Departmental Preferences:

• Bachelor's Degree 


• Knowledge of higher education


• Familiar with federal financial aid policies and procedures

Supervision: None

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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