Customer Services Support Operator (Monday - Friday - 10:30 AM to 7:30 PM) at Siemens Medical Solutions USA, Inc. in Cary, North Carolina

Job Description:

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.


This is a hybrid role well suited to an ambitious professional, looking for the next step in their career.


As a Customer Services Support Operator, you will:

• Conduct technical and administrative sales with both external and internal customers.


• Process incoming direct parts sales orders, regarding the sale or acquisition of spare parts, including Dealer Evolves, Mods, and Updates.


• Handle incoming parts clarification inquiries via email and phone. This would include both internal as well as external customers and engineers.


• Perform order management for external customers.


• Cooperate with clients and sales representatives to clarify orders and issues.


• Support pre-and/or post sales product advice for spare parts.


• This position may suit you best if you are familiar with what is below and would like to do develop your career with Healthineers.


• Vocational studies in a scientific, business or engineering technology discipline.


• PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)


• Using latest technology and therefore you are willing to learn new software applications.


• Multi-tasking in a fast-paced environment.

Required skills to have for the success of this role.

• 3-5 years' experience in a customer support/inside sales environment.


• Associate degree or equivalent experience.


• Experience in health care/medical device industries preferred.

LOCATION: Cary, NC; Monday - Friday - 10:30 AM to 7:30 PM



At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.
The pay range for this position is $49,000- $57,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 5% of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html. This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.
If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Work effectively as a team, motivating colleagues and team members to produce the best results.



Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.


Reasonable Accommodations

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Pay Transparency Non-Discrimination Provision

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