Our mission is to assist the Court in the fair administration of justice, providing unbiased, accurate information, facilitating lasting positive change in the people we assist and supervise, in order to protect and improve our community.
The U.S. Probation and Pretrial Services Office for the District of Arizona is seeking an accomplished and self-motivated individual with excellent interpersonal skills and strong work-ethic for the position of Case Administrator - Dispatcher. In this role, high importance is placed on an individual who will embrace our mission and committing themselves to and believing in our vision of working together creatively to transform lives, enhancing the safety of our community.
Our fast paced, prestigious environment will provide opportunities for challenging and rewarding work as a member of the probation team. The successful individual must be able to thrive in an environment that promotes teamwork and professional enrichment where we commit to supporting and defending the U.S. Constitution, the worth and dignity of all people, defending their right to be treated with fairness and respect, believing that all people are capable of positive change through the use of evidence-based practices.
Salary: $40,957.00 - $66,581.00 Annually
POSITION OVERVIEW
The United States Probation Office of the U.S. District Court, District of Arizona, is seeking a dispatcher to support our officers' safety while conducting community contacts. The dispatcher will report directly to a support supervisor, under the direction of the Assistant Deputy Chief Probation Officer. This remote position, with traditional/non-traditional hours, will be responsible for monitoring our officers' safety in the community through the use of a web-based dispatching program.
REPRESENTATIVE DUTIES
Oversees officers conducting fieldwork utilizing a web-based dispatch program to track their status and location.
Utilizes radio designators, ten-codes, and plain talk to communicate with officers via the Wave PTX radio system.
Records the time and location for all officer field contacts. Tracks when officers start and end their service in the field.
Monitors the time an officer is on-scene and conducts periodic status checks on officers as outlined by the dispatch protocols.
Responds to officer requests over the radio for non-urgent or emergency assistance.
Coordinates welfare checks, backup officers or emergency response by outside law enforcement.
Communicates vital information to the officer's chain of command in the event of an emergency or a non-responsive officer.
Conducts criminal records checks, warrants checks, vehicle registration checks, and any other items as requested by officers while performing community contacts.
Manages the storage and dissemination (if required) of radio and event logs.
Maintain internal databases during downtime (i.e., SIRS, PACTS, etc.)
Flex and backup dispatchers will maintain a limited caseload in support of officers in presentence operations and/or post-conviction supervision, when not performing dispatching duties.
Other duties as assigned, depending on workflow.
Occupational Information
MINIMUM QUALIFICATIONS
The successful applicant must be a high school graduate (or equivalent) and must have two years of general experience.
General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position.
Specialized experience is defined as progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills, the use of specialized terminology and demonstrated ability to apply a body of rules, regulations, directive, or laws. Such experience is commonly encountered in law firms, legal counsel offices, banking, and credit firms, educational institution, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or personnel/payroll operations. Education above the high school level may be substituted for general experience.
PREFERRED QUALIFICATIONS
Preference will be given to those applicants who possess law enforcement and emergency dispatching experience.
Preferred Skills/Abilities
Must have the analytical skills to pay attention to details-recall and document those details when necessary.
Must have the ability to handle situations firmly, courteously, tactfully, impartially and respond to emergencies quickly and calmly.
Must have the ability to communicate effectively with a wide variety of internal/external stakeholders across the district and provide support with a high level of customer service.