DISTRICT/CUSTOMER EXPERIENCE FIELD SPECIALIST at King Soopers in Denver, Colorado

Job Description:

Ensure implementation and execution of best practices to properly staff/schedule the best talent to support front-end operational initiatives. Serve as a liaison for associates, managers, district team and division Retail Operations in the administration and compliance of all Front-End operational competencies. Responsible for training, development, and coaching of all front-end leadership roles. Work collaboratively with store management to identify store opportunities, analyze reports to improve customer shopping experience and develop action plans to address opportunities. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we're proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our King Soopers family! Minimum
- 1 year as an assistant store leader
- Proficient in Microsoft Office
- Ability to achieve objectives through others
- Ability to take on tasks outside of expertise
- Excellent oral/written communication skills

Desired
- Bachelor's Degree- Assist stores in the achievement of providing a favorable customer shopping experience, ensuring implementation and compliance of front-end policies, procedures, and best practices through the effective coaching, teaching, and training of associates
- Serve as the district subject matter expert for front-end, AML applications and solutions
- Conduct daily store visits, focusing on front-end customer service, best practices, identifying opportunities and defining processes for improvement
- Monitor front-end cash shortages by identifying opportunities and implementing processes and training for improvement
- Monitor front-end metrics related to Friendly, wait time, SCO utilization and items per minute
- Monitor weekly schedules for optimal front-end operations and Customer Service coverage
- Assist in the installation, training, and use of all front-end technology systems, equipment and/or work methods.
- Ensure store compliance with federal, state, local laws, and with policy and adherence to standards for the Front-end departments (i.e., alcohol, tobacco, WIC, SNAP, AML, etc.)
- Work with stores in the promotion of safety and support for the achievement of a zero-accident safety culture
- Identify training talent and stores within the district as well as evaluating Front-end department team strengths and opportunities
- Partner with district human resources leader to ensure the effective use of approved training programs, assist in the training of store associates
- Provide feedback to district managers, and store leaders on the strengths and developmental opportunities of associates in the Front-end departments and ensure training of new department managers
- Must be able to perform the essential job functions of this position with or without reasonable accommodation