Federal Reserve Financial Services Senior Writer and Content Creator (Payments Industry) at Federal Reserve Bank (FRB) in Atlanta, Georgia

Job Description:

Company

Federal Reserve Bank of Atlanta

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and industry engagement, enterprise services, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.
We seek leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.
We value the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.

We are a dynamic hybrid workplace environment that requires at least 2 days a week in the office.

As a Federal Reserve System National Business Line, it is standard practice to post FRFS positions in all twelve Districts to provide transparency and equitable opportunities for all FRS employees to apply. Internal candidate(s) selected for this position will remain employed by their current employing District and serve as an employee of FRFS. The selected candidate’s new job title and associated pay range will be determined by the employing District and will continue to be subject to the employing District’s people policies and practices (i.e., remote/hybrid work posture, etc.)

We are seeking a strong writer and content creator who will develop compelling content – ranging from blog posts and ad copy to video scripts and white papers – that supports strategic initiatives for Federal Reserve Financial Services. Emphasis will be on developing thought leadership and long-form content to advance the Federal Reserve’s payments improvement initiatives, as well as creating content to promote and support the new FedNow instant payment service.  

The ideal candidate will possess exceptional writing skills and have experience developing marketing content for financial services or related industries. The Senior Writer and Content Creator will coordinate with internal and external stakeholders on content ideation and development, propose strategies for distribution across digital and print channels, manage projects from inception to completion, and meet fast-paced deadlines.

Responsibilities will include creating and managing content production timelines and editorial calendars, shepherding content through a robust review and publication process, working with the analytics team on content performance results and reporting, coordinating with graphic design and digital content vendors, and working cross-functionally to support consistent brand experience.

This position reports directly to a Marketing Communications Team and Content Lead. The level of work required is considered advanced, and the staff member must be able to think critically and work under minimal supervision. This position does not have direct reports; however, the successful candidate will coordinate closely with a dynamic team of marketing and communications professionals, and other Bank stakeholders.

About Us

We are an inclusive, innovative marketing team with responsibility for strategic brand management and integrated communications strategies for a range of Federal Reserve Financial Services payments products and services. We support the Federal Reserve System’s critical role in the economy of operating a nationwide electronic payments and information delivery network that has over 10,000 financial institution customers and transacts more than 70 million payments daily, valued at more than $4 trillion.

Principal Duties and Responsibilities

• Serve as a strategic team member on a range of marketing and communications projects to inform and educate external audiences about the FedNow Service and other Federal Reserve Financial Services (FRFS) strategic initiatives.




• Translate complex payments service information, research and customer insights into clear and engaging digital and print content that educates and persuades.




• Contribute to the development of a comprehensive editorial content calendar to support and promote external awareness and understanding of FRFS products and initiatives.




• Build robust communication project plans, coordinate content reviews and approvals, and proactively manage the process to meet deadlines.




• Lead and engage in brainstorming discussions that lead to engaging messages and content that reflect the voices of internal stakeholders across multiple teams.




• Present plans and provide updates on projects to a variety of stakeholders including senior leadership.




• Think critically about customer experience and work closely with internal web team on web updates and additions.




• Perform other related duties as assigned by Marketing and Communications Manager, including supporting content development for other FRFS business lines.




• Build positive relationships with internal stakeholders across FRFS as well as external stakeholders.




• Positively contribute to overall team culture through collaboration and engagement. 

Qualifications

• Bachelor’s degree in marketing, Communications, Public Relations, Advertising, related field or equivalent experience.




• Expert writing skills required. Demonstrated ability to write about financial services, including payments industry topics, is strongly desired.




• Proven project management capabilities and ability to manage content creation projects through from beginning to end.




• Agency and/or journalism experiences is highly preferred.




• A minimum of 5-8 years of relevant writing and editing experience.

Knowledge & Skills:

• Advanced writing and editing skills with an ability to synthesize complex topics and information.




• Excellent oral communication and executive presence skills.




• Ability to manage multiple projects, incorporate stakeholder feedback and pivots in direction, and meet deadlines in a highly complex, fast-paced agile environment within a geographically diverse, and matrixed organization.




• Experience and ability to quickly understand and consistently follow brand and writing style guides.




• Familiarity with digital content strategy, corporate communications, B2B marketing principles and practices.




• Demonstrated aptitude to leverage relevant technology and software applications.




• Independent thinking, objective analysis, decision-making capabilities and ability to manage projects through ambiguity.




• Advanced level of attention to detail resulting in high-quality deliverables.




• Ability to negotiate and influence without direct authority and strong relationship management skills.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)




• 401K match, and a fully funded pension plan




• Paid vacation and holidays; flexible work environment




• Generously subsidized public transportation




• Education Assistance Program




• Professional development programs, training and conferences




• And more…

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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