2025 Summer Internship Program - BTS Customer Engagement Intern at Federal Reserve Bank (FRB) in Atlanta, Georgia

Job Description:

Company

Federal Reserve Bank of Atlanta

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S. economy and financial system. Your work will affect the economy of the Southeast, the United States, and the world. The work we do here is important, and how we do it is just as important as what we do. We live our values of integrity, excellence, and respect every day. We do the right thing, we do things right, and we treat people right. A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

We are a dynamic hybrid workplace environment that requires at least 2 days a week in the office.

OUR BANK - The Federal Reserve is the central bank of the United States and is one of the most influential, trusted, and prestigious financial organizations. It consists of twelve Reserve Banks located around the country and the Board of Governors in Washington, D.C. The Federal Reserve Bank of Atlanta territory covers the Sixth Federal Reserve District, which includes Alabama, Florida, and Georgia, and portions of Louisiana, Mississippi, and Tennessee. The Atlanta Fed and the other Reserve Banks play an important part in all three of the Fed's functions: monetary policy, bank supervision and regulation, and the operation of a nationwide payment system. 

OUR PEOPLE - At the Federal Reserve Bank of Atlanta, we embrace diversity and inclusion as essential to who we are. We rely on the unique individual talents, expertise, and valued perspectives of our employees as well as those of external stakeholders to carry out our mission as part of the nation's central bank.

PLEASE READ:

Internships are paid. Summer housing will not be provided. This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

SCOPE OF ASSIGNMENT:

• Leverages customer experience and user experience knowledge in collaboration with stakeholders to define, plan, and create end-to-end customer-centered solutions.




• Works on proof of concepts with BTS, to understand the Voice of the Customer (VoC) and make recommendations based on quantitative and qualitative data.




• Assignments will include user interviews, usability testing, heuristic reviews, and applying principles of UX/CX for the creation of products, services, and processes for technology projects.




• This role will work closely with our customer engagement team to ensure that the customer experience is valued.

QUALIFICATIONS:

• Students must be currently enrolled at an accredited college or university in a Bachelor or Graduate degree program through the duration of the internship.




• Minimum cumulative GPA above 3.0 in academically rigorous curriculum.




• Must be committed to working a 40-hour work week for 10-12 weeks during the summer months.

PREFERRED MAJORS:

• User Experience/ User Interface (UX/UI)




• Computer Science




• Psychology




• Industrial Psychology




• Human Computer Interaction

CORE COMPETENCIES:

• Proficient in Microsoft Office Suite




• Excellent communication skills (verbal and written)




• Strong analytical skills




• Ability to work independently and take ownership of projects




• Great work ethic and detail oriented




• Comfortable working across time zones to complete projects in a timely manner

OUR BENEFITS TO INTERNS (some benefits are subject to being onsite):

• Professional development opportunities




• Networking




• MARTA passes provided




• Free LinkedIn Learning access




• Free access to our FedFuel career development tool




• Café and dining options on-site




• Dress for your day




• Flexible hours




• Access to on-site fitness center

TO APPLY:

In addition to your application, please attach a resume and a copy of your most recent unofficial transcript.

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, rush jobs, change in workload or technological developments).

The Federal Reserve Bank of Atlanta is an equal opportunity employer.

Full Time / Part Time

Full time

Regular / Temporary

Temporary

Job Exempt (Yes / No)

No

Job Category

Internship

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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