Practice Management Implementation Specialist at Rethink First in Charlotte, North Carolina

Job Description:

Rethink is the leading global provider of online research-based resources to support individuals with developmental disabilities. Our behavioral health platform (http://RethinkBH.com) provides clinical, staff training and practice management tools for private ABA service providers. Our behavioral health division is experiencing growth and therefore, we are looking for the right person to join our implementation team! 

We are looking for a full-time Implementation Specialist. The Implementation Specialist works with our customers to provide software implementation planning, delivers online trainings, conducts Q&A sessions with users and ensures full utilization of the product with assigned accounts. You will also work collaboratively with the product development team on addressing customer needs and new feature requests. 

The ideal candidate will have experience working in the ABA industry in an administrative role. Experience with the day-to-day operations specifically in the areas of scheduling, billing and payroll is highly desirable. Candidates who possess a solid understanding of the insurance funding model would be a plus. Experience using or setting up practice management systems would be even better. 

Reports to: Senior Director of Professional Services 

Responsibilities: 

• Deliver online training to new customers and assist with implementation planning 

• Ongoing customer support -- every person at the company makes this a top priority! 

• Working collaboratively with our product manager, account managers, and sales staff to address customer needs 

• Managing input and reports with customer relationship management (CRM) system 

• Creating product training guides and support resources for users 

Characteristics: 

• Highly flexible; able to adjust quickly to changing demands in a fast-paced environment 

• Creative problem solver; able to analyze both hard data and people situations 

• Strong work ethic and follow-up skills; able to work well as a team with staff in the office and field 

• Organized multi-tasker; able to create spreadsheets, workflows, and manage CRM system 

• Excellent interpersonal skills in person and (especially) during online trainings 

• Fast learner 

Requirements: 

• Bachelor’s degree in related field 

• Must be comfortable working with technology and fluent in Microsoft Office 

• 1-2 years of experience working as an administrator in the ABA industry preferred 

• Experience providing training and/or professional development on practice management/Operations processes or best practices 

• Exceptional presentation skills in various virtual settings ranging from 1:1 sessions to audiences of 25+ 

Location: Remote opportunities are only available to candidates who reside in the following states: AL, AZ, CT, FL, GA, IL, IN, KY, LA, MA, MD, MI, MO, NC, NH, NJ, NV, OH, PA, TX, VA, WA, WI 

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. 

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