MEDICAL ASSISTANT I (93000168) at Eskenazi Health in Indianapolis, Indiana

Job Description:

Division:Eskenazi Health



Sub-Division:SEMHC



Req ID:21873



Schedule:Full Time



Shift:Days


Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Centeroffers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.




FLSA Status



Non-Exempt




Job Role Summary



The Medical Assistant I provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals. Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric).




Essential Functions and Responsibilities

• Proactively contributes to Eskenazi's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable populations of Marion County. Models Eskenazi values


• Maintains a safe patient/clinic environment; practice is in compliance with Eskenazi's safety standards


• Demonstrates good communication skills using appropriate medical terminology


• Exhibits legal and ethical professional conduct, follows organizational/site-specific protocols/processes


• Provides patient care which takes into account patient response to care provided, patient needs, problems, capabilities, limitations, and progress toward goals. Alters activities/behaviors to ensure adequate care appropriate to the age of patients served (i.e., pediatric, adolescent, adult, geriatric)


• Integrates cultural/population specific diversity needs into patient care as well as integrating physiological, psychological and cultural needs


• Measures and records vital signs, heights, weights, other parameters including pain assessment


• Interviews patient and records history, chief complaint, other findings


• Calls prescriptions (except Schedule II medications) to pharmacy for the provider per written orders


• Prepares patients for examinations and performs routine screening tests including EKGs


• Assists provider with exams and minor office procedures


• Collects and processes lab specimens including phlebotomy


• Monitors follow-up of tests and lab studies done and notifies provider


• Performs point-of-care testing, including pertinent quality control testing, documenting results


• Prepares and administers medications (with exceptions per organizational or site-specific guidelines) with provider written order


• Demonstrates competence/accountability in the administration of medications, treatments, performing tests


• Changes/applies dressings, removes sutures, other minor procedures


• Performs CPR when needed


• Accurately, legibly, legally documents findings, services provided (including medication administration), education/instructions given, completes other required documentation


• Cleans rooms after each patient exam


• Answers phones/makes phone calls as needed/directed


• Helps maintain clinic flow


• Operates standard office equipment


• Schedules appointments


• Maintains supplies and equipment (stocking/ordering) including routine stocking of exam rooms


• Alters activities/behaviors to provide population-specific and age-specific care


• Maintains required certifications (organizationally and as required by site)


• Assists with the orientation of other staff members including Medical Assistant Externs


• Must sit together with Clinical Team

Job Requirements

• Graduation from an education program for the medical assistant


• CPR certification (American Heart Association Healthcare Provider CPR certification is preferred)


• Current TB Education certification is preferred

Knowledge, Skills & Abilities

• Ability to assess age-specific and population-specific needs of patients


• Knowledge of various standard lab and medical procedures


• Basic knowledge of medical terminology


• Knowledge of ICD-9/CPT coding


• Knowledge of health care insurance


• Basic computer skills


• Basic mathematic skills


• Ability to recognize emergent situations and act appropriately


• Ability to understand and carry out written orders


• Ability to stand/walk for extensive periods of time


• Exhibit hand-eye coordination and manual dexterity when working with patients and/or equipment


• Ability to appropriately interact with patients from all economic, educational, social, cultural, ethnic backgrounds


• Ability to work in an environment with exposure to potentially dangerous/infectious materials and situations

Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.



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