AirTAC USA Corporation is a leading global manufacturer and supplier of pneumatic components and linear guides. Located in Katy, TX, we are committed to providing high-quality pneumatic products to industries worldwide.
Role Description
This is a full-time on-site role for a Technical Support Engineer at AirTAC USA Corporation in Katy, TX. Other responsibilities see below.
Failure identification, identification of suitable measures, and fault clearance.
• Initiation of On-Site Support if necessary. • Customers' compliance and certifications questions. • Training on expert knowledge to colleagues and customers. • Answers technical questions and solves technical problems of customers and sales team remotely or at the customer site. • Product interchangeability. • Tradeshows and other product advertising support.
Qualifications
Technical Support and Troubleshooting skills
Customer Support and Customer Satisfaction abilities
Excellent communication and interpersonal skills
Strong attention to detail and problem-solving capabilities
Experience in a similar technical support role
Knowledge of pneumatic components is a plus
Associate's or Bachelor's degree in Engineering or relevant field