Job Description:

Position Title: Desktop Support Intern

Location: Milan 4905

Department: IT Infrastructure

Employment Type: Internship

Workplace Type: Onsite

Reporting To: Anthony Valenzuela

Compensation: $19.00 - $20.00 / hour

Desktop Support Intern

The Desktop Support Intern, you will be a vital part of our IT support team, providing essential technical assistance to end-users within the organization. Your role involves diagnosing and resolving hardware and software issues, ensuring optimal workstation performance, and maintaining an elevated level of customer satisfaction. You will be the first point of contact for employees seeking technical support, managing support tickets, and escalating more complex issues to senior team members when necessary.
The ideal candidate has proven desktop support skills, and strong knowledge of Windows operating systems. They should possess excellent problem-solving abilities, effective communication skills, and a customer-oriented attitude. The candidate should be capable of working independently and as part of a team, with a commitment to delivering high-quality technical support.

Key Responsibilities

• Provide first-level support to end-users via Teams, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues on desktops, laptops, and peripheral devices.
• Install, configure, and maintain operating systems, software applications, and hardware components.
• Manage user accounts, permissions, and access rights in accordance with company policies.
• Document and track all support requests using the designated ticketing system.
• Escalate complex technical issues to senior IT staff or specialized teams.
• Maintain hardware and software inventory in CMDB.
• Assist with the deployment and maintenance of IT equipment and infrastructure.
• Conduct user training and create documentation to enhance end-user understanding and productivity.
• Perform routine system maintenance and updates to ensure security and efficiency.
• Participate in IT projects and initiatives as required.

Job Qualifications

Minimum Qualifications

• High School Diploma
• 2+ years of related experience or education.
• General IT knowledge in the areas outlined in Primary Tasks
• Strong knowledge of Windows and Mac operating systems, as well as common software applications.
• Excellent critical thinking skills and the ability to work under pressure.
• Customer-oriented attitude with a focus on delivering high-quality support.
• Ability to work independently and as part of a team.
• Must be able to lift 50 pounds and be able to bend, stoop, kneel, crouch, and crawl.

About Group O

Grow With Group O

At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.
In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees.


Group O is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, and sexual orientation. If you require accommodations to participate in the job application process, please contact recruiting@groupo.com, we will work with you to meet your needs. Information provided by applicants will be treated with the utmost confidentiality. We respect your privacy and will handle your application data in accordance with our privacy policy.

PI254365493

Salary:

$19.00

Apply Now