IS Business Applications Analyst (Hospital Billing) at Nemours in Wilmington, Delaware

Job Description:

Nemours is seeking an IS Business Applications Analyst (Hospital Billing) to join our Nemours Children's Health team.

This is a Remote position supporting Epic's Hospital Billing Application. Hospital billing and/or professional billing experience preferred. Epic application support experience preferred.

This position is responsible for providing direct support to end users in the efficient and accurate utilization of IS business and clinical applications, and the electronic medical record. Analysts participate in building, testing, and validating new functionality and engaging in custom configuration activities. Analysts perform in-depth analyses of workflows, data collection, report details and other technical issues associated with healthcare applications. The Analyst should have the ability to recognize opportunities for process improvement and optimization activities designed to create more knowledgeable end users. The role of this position includes acting as a change agent, educator, and resource in advancing the strategic mission of Nemours, while advancing knowledge and avoidance of data systems risks.

Collaborates with senior management to plan, implement and evaluate the effectiveness of systems and services. Identifies and coordinates system updates, changes and enhancements to support clinical information and meet business needs, while maintaining system and data integrity. Facilitate the installation and implementation of hardware equipment between IT, patient care, and business process teams. Prepares charts and diagrams to assist in problem analysis and submits recommendations for solutions. Manages and co-ordinates team tasks. Facilitate the maintenance of issue lists, documentation, meeting minutes, agendas, and weekly status reports to appropriate Leadership.

• Achieve and maintain application specific certification in accordance with vendor requirements.
• Provide site specific, on call support and first line support to end users with the goal of enhancing and elevating proficiency in the use of the IS business and clinical applications, and the electronic medical record.
• Conduct workflow analysis and assess need for workflow redesign and process improvement.
• Assist in configuring healthcare applications to meet the requirements of end users while maintaining and promoting enterprise standards.
• Participate in the evaluation, testing and validation of new release and upgrade functionality.
• Develop project management skills and utilize project management methodology in daily work to ensure achievement of project goals. May lead projects impacting multiple teams.
• Facilitate change and employ change management methods in advancing innovation, technology, and decision support.
• Respond to assigned Service Now tickets within the defined timeframes.

• Preferred 4 year degree OR a 2 year degree with equivalent experience required.
• Minimum of three (3) to five (5) years experience required.
• Strong software and application knowledge.
• Prior clinical and electronic medical record experience.
• Applications specific certifications as required.
• RN Licensure if an RN (preferred).
• Project Management experience preferred.
• May need to travel to Nemours sites as needed.
• Hospital billing and/or professional billing experience preferred. Epic application support experience preferred.