Supervisor (Part-time) - Hotel Front Desk - Kellogg West Conference Center & Hotel #587652290 at Cal Poly Pomona Foundation, Inc in Pomona, California

Job Description:

Cal Poly Pomona Enterprises Employment Services



ANNOUNCEMENT OF POSITION VACANCY




SUMMARY : Under general supervision of the Manager or Assistant Manager, the Supervisor is responsible for leading a team to accurately and efficiently perform hotel front desk functions as directed by the Assistant Manager or Manager. The general responsibilities of the position include those listed below and will vary based upon a variety of factors including business necessity, location, and customer requests. Will be required to work evenings and weekends.



SOME OF THE THINGS THAT YOU WILL GET TO DO (this is just a small sampling of work variety):

• Responsible for ensuring staffing levels are appropriate and prepared for service


• Ensures compliance with established laws and regulations within their assigned area.


• Ensures continued adherence to all Foundation standards and procedures within their assigned area.


• Attends a variety of meetings as directed by the Assistant Manager.


• Responsible for the effective supervision, training, and coaching of crew members.


• Ensures the readiness, organization, sanitation of area(s) assigned.


• Resolves equipment, maintenance, and facility issues quickly and effectively.


• Ensures inventories of supplies are securely and safely stored and are sufficient for anticipated demand


• Interacts directly with customers and vendors to resolve issues and complaints in a timely manner.


• Responsible for ensuring work schedules are communicated appropriately and time is recorded per foundations standards.


• Ensures staff report to work on time, in uniform, and ready to work.


• Required to communicate with co-workers, vendors, and other departments with professionalism and respect.


• Maintains positive behaviors and actions and provides the highest quality of service to customers at all times.


• Reports all accidents and injuries in a timely manner.


• Responsible for submitting a variety of reports in an accurate, timely manner.


• Responsible to order and receive invoices and submit inventory in an accurate, timely manner.


• Ability to adhere to a regular work schedule.


• SUPERVISION : Responsible for the training of staff necessary to carry out effective operations of the area assigned; directly supervises part time and student staff; may assist in the supervision the activities of contracted staff providing services that may include custodial, landscaping, trash collection, pest control, repairs and other facility services.

MINIMUM QUALIFICATIONS:

• A minimum of three years relevant supervisory experience


• Valid CA driver's license and insurance.


• Strong communication skills and interpersonal skills.


• Ability to interpret and apply policies and procedures to variety of situations.


• Ability to be resourceful and to take initiative.


• Ability to work cooperatively in a multi-ethnic environment.


• Flexibility to adjust to changing schedules; open to new ideas and adaptable to changing technology.


• Strong writing skills.

ABOUT US : As the largest employer of students on the Cal Poly Pomona campus, the Foundation offers valuable work experience and hands-on training to approximately 1,500 Cal Poly Pomona students each year. The Foundation offers positions in various fields; whether it is in the area of technology, science, retail, culinary arts, hospitality management, leadership or research grants, these student employees participate in Cal Poly Pomona's learn-by-doing philosophy and acquire practical skills in their designated field of study.


The Foundation also contributes operating support to nearly 1,100 Foundation and scholarship programs every year, including Bronco Athletics. In addition, the Foundation administers grants and contracts, contributes to campus security, and supports several university publications. The Foundation contributes over $1 million annually to Cal Poly Pomona.



CSU along with Cal Poly Pomona Foundation strongly recommend faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare an exemption from doing so. The systemwide policy can be found at COVID-19 Vaccination Interim Policy and any questions may be sent to fdnhr@cpp.edu .



Cal Poly Pomona Foundation, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Cal Poly Pomona Foundation, Inc. may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodation with the employer.



BACKGROUND CHECK POLICY:
Cal Poly Pomona Enterprises is committed to protecting the health, well-being, and safety of its campus community and assets. In furtherance of these goals, Cal Poly Pomona Enterprises will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check).

The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.

In determining the suitability of the candidate for the position, Cal Poly Pomona Enterprises will give an individualized assessment to any information regarding the criminal conviction history that the applicant submits for consideration such as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for.
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