Operations Manager II at The Judge Group Inc. in Sunnyvale, California
Posted in Other about 3 hours ago.
Job Description:
Location: Sunnyvale, CA
Salary: $50.00 USD Hourly - $55.00 USD Hourly
Description: Our client is currently seeking a Operations Manager II
Overall Responsibilities:
Program coordination for our 1:1 support operations. This includes internal project management, data analysis and reporting on the operational program metrics.
Key Responsibilities:
- Internal project management support related 1:1 support operations- Owning and driving key initiatives related to intake and execution of requests impacting 1:1 support operations team. (weekly evaluation, summary of intake, Trend analysis & recommendations)
- Coordinate across project leads and conduct monthly project reviews.
- Reporting & analysis on Key performance indicators and trends
- Process Improvements - Prepare and review operations data, identify process improvement opportunities and drive efficiencies.
Education:
- BA/BS degree with experience in operations/ business management.
- Project management expertise and experience.
- Excellent problem-solving, critical thinking and analytical skills and experience in applying project management tools.
- Strong communication skills and ability to influence people to contribute to continuous improvement of operations.
Desired:
- Prior Experience in 1:1 contact center operations.
- Proven ability to manage projects. PMP certification/ training would be an added bonus.
- Reporting, SQL, dashboarding experience .
Contact: akumar25@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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