Service Reliability Engineer at State Street in Burlington, Massachusetts

Job Description:

Senior Site Reliability Engineer

Who we are looking for

The Senior Site Reliability Engineer role is a hands-on, technology-focused role that is integral to the Charles River platform. The candidate must have excellent communication, analytical and technical skills.

Working with SaaS, product and engineering teams, the SRE will help design and implement monitoring, alerting and automation systems. The SRE role is critical to the success of our operations, platform, and clients. Additionally, the SRE will be directly involved in CRD's Observability. The SRE's direct role pertaining to Observability involves implementing various tooling to enable proactive monitoring across the organization. The SRE will have a driving hand in addressing the technical needs of Observability to ensure our clients can be monitored, observed, and proactively supported by SaaS and engineering teams across Charles River products. The position is located in Burlington, Massachusetts, USA.

Why this role is important to us

The team you will be joining is part of the Charles River Investment Management Solution (CRIMS), a market leader in providing a comprehensive end-to-end investment management platform covering front, middle and back office. The Charles River IMS platform offers portfolio management, compliance, order and execution management, post-trade processing, data provisioning and management, performance measurement, as well as other key capabilities important to the investment lifecycle. SRE plays a key role in ensuring performance, stability and availability of the platform.

Key Responsibilities

• Implement SaaS and Engineering Observability requirements in Dynatrace and other tools for proactive monitoring of client issues


• Collaborate with Product, Engineering, and SaaS Ops teams


• Identify and implement required configurations to meet proactive monitoring needs across the organization


• Contribute to deployment and configuration management automation


• Build, own, and maintain SRE and Operational dashboards, SLOs, Alerts, Synthetic Monitors, and other Observability configurations that ensure client and application health and performance


• Integrate Observability and other monitoring alerts into incident management systems such as ServiceNow and OpsRamp


• Identify required infrastructure to support Observability according to the growth of client environments and monitoring sources


• Administrates SRE tooling and track/manage licenses and renewals


• Works with functional and platform engineering for new Observability requirements


• Triage and respond to errors in monitoring systems and integrations


• Actively monitor Observability issues and identify potential areas of improvement across the product, while working with respective teams


• Participate in vendor support calls


• Document Observability best practices and learnings for engineering and SaaS Ops teams to follow

• 10+ years of site reliability experience supporting high availability SaaS platforms


• Bachelor's degree in Computer Science or IT


• Experience with full stack and cloud monitoring solutions


• Extensive experience implementing Dynatrace and APM within complex architectures with high-load transactions


• Familarity with different technology stacks across desktop, cloud, and web


• Log analysis experience


• Experience with Ansible, CICD pipelines, Git and other automation technologies


• Experience with Java or similar programming languages


• Experience with workload automation


• Knowledge and experience of scrum/Agile principles


• Preferred technical background in financial trading systems


• Excellent 'soft skills' including leadership, mentoring, and technology evangelism

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range:
$100,000 - $160,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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