Support Engineer at BeyondSoft Consulting, Inc. in Irving, Texas

Job Description:

Support Engineer

US-TX-Irving

Job ID: 2024-10275
Type: Regular Full Time
# of Openings: 13
Category: BCI
Irving, TX

Overview

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

POSITION SUMMARY:
Our Redmond-based client is looking for a Support Engineer for a Hybrid based position in Las Colinas TX (3 days onsite). Must be US citizen

Occasionally may have to work weekends but if so, you will still only work 5 days a week.

Responsibilities

• Administration support for SQL databases and/or Azure Cloud-based.
• Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
• Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue
• Stay up-to-date with the latest technologies and industry trends.
• Share best practices and creating knowledge base articles.
• Diagnose and resolving complex technical issues.
• Manage and maintaining database systems, including configuration, performance tuning, and troubleshooting.

Qualifications

• Must have minimum 5+ years’ experience with SQL DB or Any Open Source DB.
• Must have minimum 5+ years’ experience with Azure Fundamentals and Azure PAAS (Desirable).
• Should have Excellent Verbal and written Communication Skills.
• Should have minimum 5+ of experience is required in Technical Support Roles.
• Must have knowledge of basics of Azure and SQL.
• Should have strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
• Should have experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
• Should have excellent understanding of Database concepts and deployments
• Should have the ability to work independently, be adaptable to change and varied working hours
• Should have the ability to take quick decisions, like when to escalate a ticket to next level
• Should have strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
• Should have excellent Communication Skills - verbal, listening, and written (including technical writing).

Additional Desirable Skills:

• Can have experience with Open-Source Databases (MySQL, PostgreSQL)
• Good to have a Microsoft Certifications in data platform or Azure technologies
• Can have basic Networking, Storage, and Platform troubleshooting skills.
• Nice to have experience supporting Azure or other cloud-based solutions

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.

• A competitive pay range of $40/hr- $44/hr (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 9 paid holidays per year (which includes 1 personal floating holiday).
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

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