International Account Manager, Customer Experience at Ecore International in Lancaster, Pennsylvania

Job Description:

At Ecore , we transform reclaimed materials into performance surfaces that manage energy and improve people's lives. Why does it matter? Because we believe innovative surfaces have the power to help people in motion be their strongest, healthiest selves, and innovative businesses can help protect the planet we share.

Location: 715 Fountain Avenue, Lancaster, PA 17601

Ecore is looking for a new International Account Manager to be a part of our Customer Experience team. As an International Account Manager, you will play a crucial role in ensuring the satisfaction of our international customers. You will serve as the primary point of contact between our international clients and various internal teams to guarantee the seamless delivery of our products tailored to their needs.

Location: 715 Fountain Avenue, Lancaster, PA 17601 with the ability to work remotely after 6 months training period

Core Contributions:

Quote, Pro Forma, and Order Entry

• Enter purchase orders into our ERP system, Epicor, and maintain accurate documentation.
• Verify pricing on customer-submitted purchase orders.
• Provide quotes and Pro Forma invoices.
• Respond to order lead time inquiries, date improvement requests, and expedited shipping requests.
• Act as a liaison between technical/post-sales support and customers.

Process, System, and Product Knowledge:

• Gain a comprehensive understanding of the production process and product details.
• Notify relevant parties of shipping, manufacturing, or quality issues.
• Ensure excellent customer service by processing orders accurately and promptly.

Specialize in International Procedures:

• Research and maintain knowledge of export documentation and compliance regulations.
• Review international shipping instructions and customer requirements.
• Handle international customs paperwork and resolve delivery issues.
• Process returned merchandise authorization (RMA), resolve billing discrepancies, and coordinate claim processing.

Essential Experiences:

• Associate's degree or 2+ years of experience in customer service
• 1+ year experience using an ERP or CRM system, preferably in a manufacturing environment
• Project management experience preferred
• Bilingual in English and Spanish preferred but not required

What we offer you:

• Competitive medical, dental, vision, and prescription insurance coverage
• 401k with a company match
• Earn PTO hours immediately
• Tuition reimbursement
• Opportunities for development
• 8-minute walk to eco-friendly public transportation from Red Rose Transit Authority

Ecore International is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

NOTICE TO PROSPECTIVE APPLICANTS Ecore International and its subsidiaries participate in the E-Verify program. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer will provide the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. If, after an applicant has been extended and accepted an offer of employment, the Government cannot confirm that you are authorized to work, this employer is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including withdrawal of the offer of employment or terminating your employment. Employers may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, this employer may use E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

Other details

• Job Function Indirect
• Pay Type Hourly
• Travel % 0
• Telecommute % 50

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