ServiceNow Tech Administrator at Kforce Inc in Erlanger, Kentucky

Job Description:

RESPONSIBILITIES:

Kforce has a client in Erlanger, KY that is seeking a ServiceNow Tech Administrator.

Summary:
The ServiceNow Technical Lead/Administrator is responsible for the overall design, implementation, and maintenance of the ServiceNow platform within the organization. This role involves working closely with business stakeholders, IT teams, and external vendors to ensure that the ServiceNow platform meets the needs of the organization and is aligned with industry best practices. The ideal candidate will have a strong technical background in ServiceNow, excellent problem-solving skills, and the ability to lead and mentor a team of ServiceNow developers and administrators.

Responsibilities:

• Oversee the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform


• Ensure the platform is up-to-date with the test patches, releases, and best practices


• Collaborate with IT teams to integrate ServiceNow with other enterprise systems and tools


• Mentor a team of ServiceNow developers and administrators


• Provide technical guidance and support to team members and ensure adherence to best practices


• Identify opportunities for process improvement and automation within the ServiceNow platform


• Implement and maintain ITIL processes and ensure alignment with organizational goals


• Develop and deliver training sessions for end-users and administrators


• Create and maintain comprehensive documentation, including design documents, user guides, and standard operating procedures


• Ensure the ServiceNow platform is secure and compliant with organizational policies and industry standards


• Perform regular audits and assessments to identify and mitigate risks


• Monitor the performance of the ServiceNow platform and implement optimizations as needed


• Troubleshoot and resolve technical issues in a timely manner

REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Technology, or a related field


• ITIL certification is preferred


• Minimum of 5 years of experience in ServiceNow administration and development


• Proven experience as a technical lead or similar role, with the ability to mentor a team


• Strong knowledge of ServiceNow modules


• Experience with REST/SOAP APIs, integrations, and data migration


• Excellent problem-solving skills and attention to detail


• Strong communication and interpersonal skills


• Ability to work independently and as part of a team

Preferred Skills:

• ServiceNow Certified System Administrator (CSA) and/or other relevant certifications


• Experience with Agile/Scrum methodologies


• Familiarity with cloud platforms and technologies

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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