Service Training Manager at Caterpillar in Peoria, Illinois

Job Description:

Career Area:
Product Support
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc:


When you join Caterpillar, you're joining a global team who care not just about the work we do - but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Americas Distribution Services Division (ADSD) provides governance and administration of Cat® dealers across the U.S., Canada, and Latin America.

We're committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We're exploring new ideas and opportunities - innovating to discover the breakthroughs necessary for tomorrow's growth.

Through it all, we are one team - creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience .

Job Summary

As a Service Training Manager , you will lead the team responsible for the creation and delivery of effective training programs and curriculums.

Additional Info :

• This is a hybrid position located in Peoria, IL.
  
• Our team embraces flexibility through a hybrid work model. In addition to working onsite at our facility in Peoria, IL, our hybrid work model allows employees the flexibility to work from home based on business need.
  
• This position requires up to 25% of working time travel, both domestic and international.
  

What You Will Do:

Leadership:

• Manage and lead a team of machine instructors
  
• Develop long-term training strategies including ongoing needs assessment, communication and feedback processes, promoting the value of training
  
• Lead the training development and delivery team; collaborating with the training instructional design team; managing external training vendors/contractors and platforms
  

Conduct Cat Machine Training:

• Deliver hands-on and theoretical training on various Cat machines to dealers and customers
  
• Ensure participants understand the operating principles, maintenance and repair requirements, and best practices for each machine
  

Conduct System & component -Based Training:

• Provide in-depth training on Cat machine systems, including electrical, engine, hydraulic, powertrain, brake, and components
  
• Guide participants in system diagnostics, troubleshooting, and optimization
  

Conduct Technology Training:

• Offer training on Cat technology platforms, such as telematics, fleet management, and other digital solutions
  
• Help customers and employees understand the value and application of these technologies in improving efficiency and productivity
  

Learning Solutions Development:

• Lead the development of customized training solutions in partnership with the machine product groups
  
• Ensure that learning materials are up to date with the latest machine models, technologies, and system enhancements
  
• Develop both instructor led and e-learning content, tailored to meet various learner needs
  

What You Have (Required Skills):

• Proven experience and technical knowledge in Cat machine equipment service, repair, and technology
  
• Excellent communication and presentation skills, with the ability to explain complex concepts in a clear and understandable manner
  
• Experience in developing and delivering training programs, both in-person and online
  
• Ability to collaborate with cross-functional teams, particularly with product groups and technical experts
  
• Strong problem-solving and analytical skills
  
• Service experience with earth moving equipment
  
• Technical experience in Components, Systems or Products
  
• Fluent oral and written communications skills in English
  
• Knowledge of condition monitoring tools and practices
  

What Will Set You Apart (Preferred Skills):

• 2 or 4-year technical degree
  
• Experience with hydraulics systems
  
• Experience working with / troubleshooting machine electronics and systems
  
• Mining and / or Construction Industry product application experience
  
• Caterpillar Instructor Accreditation Program (CIAP) completion (required within first 6 months in role)
  
• Ability to speak/write Spanish; or other language capabilities
  
• Proven ability to adjust and effectively train multi-cultural audiences
  
• At ease working independently as well in teams
  
• Positive attitude of responsibility, safety and keeping standards high
  
• Passionate about people development
  
• Working knowledge of Caterpillar Systems such as SIS
  
• Experience with Cat technology solutions, such as 2D / 3D Grade Control, VisionLink or similar platforms
  
• Familiar using Abobe Indesign, Illustrator and 3D Mockup and SAP 3D software
  

What You Will Get:

This position offers the opportunity to work closely with leading Cat machinery and technology experts while enhancing the skills and knowledge of teams and customers.

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Posting Dates:
November 4, 2024 - November 18, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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