Sr. Site Specialist at Thermo Fisher Scientific in Durham, North Carolina

Job Description:

Work Schedule

Standard (Mon-Fri)



Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse



Job Description



Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.



What will you do?

• Follow procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Site Supervisor/Manager (and Senior Lead) regarding daily duties.


• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.


• Listens to customer concerns, diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.


• Positively represent Unity Lab Services at all times throughout customer locations!

• Perform inventory management and stockroom duties such as on-site Sr. Site Specialist. Replenishment ordering, disbursements, receiving, stock rotation, cycle counts, detrashing, inventory systems management, and other functions according to service level requirements.


• Perform order entry, order expediting, customer service call resolution, return goods authorization, and processing of backorders.


• Create and maintain site work instructions and SOPs, cross-train in all services to provide coverage for colleagues.


• May perform a portfolio of other services including: material handling, shipping/receiving, equipment preventative maintenance, glass-wash & autoclave operations.

• High School Diploma or equivalent from an accredited institution required


• Ability to read, write and speak English


• Must maintain Thermo Fisher Scientifics' Four-I Values


• Must have two or more years of dynamic relevant experience

• Must possess a strong desire to serve the customer, and the social skills to deal with various levels of personnel.


• Must deliver excellent customer service to include maintaining a professional appearance.


• Must possess the organizational skills to multi-task and meet timelines!


• Must be proficient with a computer and the Microsoft Office suite of software with proficiency in Excel highly valued.

• Works at customer location, in office environment to include cubicles, laboratories, and/or shipping/receiving docks


• Extensive walking/standing for 60-70% of the day


• Able to lift, push and pull 30-40 pounds consistently and lift 50 pounds


• Able to use material handling equipment such as push carts and pallet jacks


• Able to work the hours required to get the job done