Principal Technical Program Manager (SRE & SaaS Operations) at Qlik in Waltham, Massachusetts

Job Description:

What makes us Qlik?

A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Principal Technical Program ManagerRole

We are seeking a strategic and highly skilled Principal Technical Program Manager to bridge the gap between high-level product vision and technical execution within our Site Reliability Engineering (SRE) teams. Based in North America, you will collaborate with SRE Director-level leaders across North America, EMEA, and APAC to transform strategic objectives into actionable technical programs. You will manage the intake of technical requirements, oversee project execution, and optimize resource allocation across regions to ensure timely and effective delivery of key initiatives. While primary focus will be SRE, you will support the roadmaps for the other groups in the SaaS Operations organization which include Operational Excellence, Performance & Stability, and Developer Experience.

Key Responsibilities:

As the Principal Technical

• Program Strategy & Execution:
  • Partner with product managers to translate product visions into actionable technical features and requirements, ensuring alignment with SRE, Operational Excellence, Performance & Stability, and Developer Experience objectives.
  • Collaborate with project managers and architects to manage technical execution, ensuring alignment with program timelines, budgets, and cross-group dependencies.
  • Oversee the end-to-end execution of technical programs across SRE and SaaS Operations groups, managing dependencies, mitigating risks, and ensuring that deliverables are met.
• Cross-Regional Collaboration:
  • Coordinate efforts across North America, EMEA, and APAC SRE groups, ensuring alignment with global objectives and efficient resource utilization.
  • Promote collaboration and best practices across regional SRE groups, ensuring effective communication and issue resolution.
  • Work closely with the Operational Excellence, Performance & Stability, and Developer Experience groups to align with broader product and performance goals.
• Resource Optimization & Tracking:
  • Optimize resource allocation, balancing the needs of local teams with global priorities across SRE as well as maintaining the roadmaps.
  • Build the trackers for program progress across multiple groups, identifying risks, and distilling regular updates to leadership, ensuring transparency and effective decision-making.
  • Ensure resources are utilized effectively across global groups to meet both SRE-specific and cross-functional goals.
• Communication & Documentation:
  • Communicate clearly and effectively with technical teams, product managers, and senior leadership, bridging the gap between technical execution and business needs.
  • Create and maintain comprehensive documentation structures for the teams to use, including technical requirements, risk assessments, project updates, and retrospectives for programs spanning SRE and other technical groups.
• Critical Thinking & Problem Solving:
  • Apply analytical thinking to program goals, prioritization, and execution; build the paths to drive programs across multiple technical domains.
  • Lead cross-functional problem-solving efforts, ensuring outcomes align with business objectives while addressing the needs of SRE and the other SaaS Operations groups.
• Relationship-Building & Influence:
  • Build and maintain trusted relationships with stakeholders at various levels across SRE and the SaaS Operations groups.
  • Influence outcomes by driving collaboration and alignment across groups, while balancing regional needs with global objectives.
  • Foster a network of champions for programs, ensuring alignment and buy-in across the organization.
• Technical Knowledge & Process Improvement:
  • Understand and connect organizational systems, architecture, and applications, ensuring technical programs drive cross-functional success.
  • Identify process gaps and lead the development of scalable, efficient processes that span across SRE and SaaS Operations groups, ensuring consistent and reliable execution.
  • Proactively drive improvements that support long-term success in SRE and related technical areas.

To be considered for this role you will need to have the following skills and qualifications:

• Experience:
  • 10+ years in technical program management with a focus on infrastructure, SRE, or software engineering.
  • Proven experience working with Director-level leadership and managing complex, cross-functional programs across multiple groups.
• Skills:
  • Strong technical background with the ability to translate complex technical requirements into executable plans.
  • Excellent program management skills, including resource optimization, risk management, and building progress tracking capabilities across global groups.
  • Exceptional communication, critical thinking, and problem-solving abilities, with experience working across multiple technical areas.
• Technical Knowledge:
  • Deep understanding of Site Reliability Engineering principles, cloud infrastructure, and automation, as well as operational challenges in other groups supporting SaaS platforms.
  • Familiarity with agile methodologies and tools such as Jira, Confluence, or similar platforms, with a proven ability to manage cross-functional groups and initiatives.

Preferred Qualifications:

• Experience in a Principal or Senior Technical Program Management role within a global organization.
• Knowledge of SRE frameworks, incident management, operational tooling, and performance optimization.
• Experience working with operational focused groups in engineering organizations to align technical roadmaps and initiatives.

The locations for this role can be:

• King of Prussia, PA
• East Coast locations may be considered

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra change the world day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $90,000USD to $205,000USD per year. There is no corporate bonus plan for this role. Final compensation offered by Qlik will be based on factors such as the candidates location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labors website to review theEqual Employment Opportunity Posters, including the Know Your Rights andPay Transparency Nondiscrimination posters.

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qliks Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

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