Manager Ambulatory Access Operations at University of Wisconsin Hospitals and Clinics Authority in Madison, Wisconsin

Job Description:

Work Schedule :

This is a full time, 1.0 FTE position. Shifts will be scheduled Monday through Friday between the hours of 8:00 AM - 5:00 PM. Hours may vary based on the operational needs of the department.

Be part of something remarkable

Leadership roles at UW Health ensure that excellence is ingrained in everything we do to provide remarkable care for patients who come from near and far every day.

We are seeking a Manager, Ambulatory Access Operations to:

• Cultivate team engagement and a culture of excellence through active coaching and mentoring for supervisors and their teams.
• Build and maintain strong working relationships with staff, leaders, and providers to ensure success of the ambulatory access program in multiple specialties.
• Manage projects for system level strategic initiatives related to access and patient scheduling.

• An excellent benefits package, including health and dental insurance, paid time off and retirement plans.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to UW Health's Wellness Options at Work that support employee/family well-being.
• Tuition benefits eligibility after one year of employment - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

• Bachelor's Degree in business, healthcare administration or related field. Required
• Master's Degree in business, healthcare or related field. Preferred

Work Experience

• 5 years of experience in a health care setting, including at least one (1) year of related experience in a leadership role. Required
• Supervisory experience in Access Services, Registration, Patient Accounting, or Clinic Operations. Preferred
• Experience with a hospital-based computer system (preferably Epic). Required
• At least three (3) years of related experience in a leadership role. Preferred

Licenses & Certifications

• Certification in Epic Prelude and/or Cadence Preferred
• Project management certification (PMP, PRINCE 2, Agile, other) Preferred
• Lean Six Sigma Certification Preferred

Our Commitment to Diversity and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

Job Description

UW Hospital and Clinics benefits