Service Center Manager - TForce Freight at TForce Freight in Albuquerque, New Mexico

Job Description:

Job Description

Job Title: Manager, Service Center

Job Summary:

A Service Center Manager will oversee the day-to-day operations of Freight Service Centers. This individual analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. This position participates in sales team meetings to understand customer requirements and expectations and provide operational expertise. This position oversees other managers and supervisors. This position develops and manages a portfolio of customers in business-to-business (B2B) and business-to-consumer (B2C) within a specific geographical area.

Job Responsibilities:

• Reviews the projected performance plan to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed.
• Works with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions.
• Conducts meetings with Employee Relations Index committee members to discuss survey results and develop action plans.
• Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals.
• Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes.
• Manages and maintains customer relationships and identifies business in jeopardy to resolve issues and retain customers.
• Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business.
• Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures.
• Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
• Searches and develops potential clients to meet monthly sales targets.
• Makes contact by telephone or email to get initial customer information and sets up an appointment.
• Analyzes customer needs, prepares bids, and presents TFF services.
• Focuses on retaining and penetrating active clients in portfolio.
• Completes maintenance, problem resolution, and sales management of client portfolio.
• Monitors sales through the drafting and updating of reports and internal systems.

• U.S. citizen or otherwise authorized to work in the U.S.
• Must be currently located in the same geographic location as the position or being willing to self-relocate.
• Individual must be organized, detail-oriented and have strong communication skills
• Ability to travel as needed
• Proficient with Microsoft Office
• Previous freight industry and management experience preferred
• Bachelor's Degree not required but preferred
• Meets local age and operations requirements to operate a vehicle

About Us

Dedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency-delivering more solutions and more results at every turn.