Clinical Service Manager - Olympia, WA (Field Based) at Insulet in Olympia, Washington

Job Description:

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Position Overview:

Are you ready to take your career to the next level by joining a global medical device market leader in diabetes care? At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod®, a line of tubeless, wearable, Pod-based insulin management systems.

As a Clinical Services Manager, you'll play a pivotal role in driving our patient-centric mission forward by creating a culture of collaboration aimed at simplifying life for people managing their diabetes.

In this role, you'll be the clinical expert in the field, conducting training and guiding healthcare providers in integrating Insulet's products into their patient care strategies. Your work will go beyond training-by understanding the clinical goals of providers and the unique needs of patients, you'll create customized approaches that truly make a difference.

We're looking for:

• A dynamic and driven professional who thrives on delivering clinical excellence, educating healthcare providers, and driving exceptional patient outcomes


• A natural relationship-builder who creates lasting partnerships with key decision-makers and colleagues


• A clinical expert who uses evidence-based insights to guide providers toward adopting Insulet products


• A proven educator who empowers patients to take control of their health and improve their quality of life

Responsibilities

Establish Clinical Partnerships

• Build strong relationships with key stakeholders, including endocrinologists, primary care providers, and diabetes management teams in hospitals, clinics, and private practices


• Share your expertise with healthcare providers about diabetes management, including the latest technologies and best treatment practices to ensure consistent, high-quality care to patients


• Expand your network and credibility within the diabetes community by actively participating in local events and initiatives that position you as a leader in diabetes care

Own Patient Training

• Schedule and deliver personalized training to patients on the proper use and care of Insulet products, ensuring they feel confident and informed about their treatment


• Assess patient needs and customize training programs, tailoring sessions to accommodate varying levels of familiarity with the device


• Provide ongoing support and education, offering follow-up consultation to address questions, troubleshoot issues, and ensure successful long-term device usage


• Collaborate with healthcare providers to ensure training aligns with clinical treatment plans, fostering seamless integration of the device into the patient's care routine


• Empower patients to manage their condition effectively by explaining device features, functionality, and best practices for optimal results in everyday use

Oversee Clinical Education

• Evaluate and recommend Certified Pod Trainers (CPTs) who wish to become consultant CPTs for Insulet


• Oversee CPTs by providing timely product updates and being a clinical resource


• Leverage multiple data sources to inform education strategy and individual/team actions


• Maintain and update data systems, such as Salesforce, to capture training metrics


• Conduct administrative responsibilities, managing operations while adhering to budgetary guidelines

Sell Through Clinical Expertise

• Empower decision-making by promoting the life-changing benefits of insulin pump therapy to healthcare providers and patients


• Collaborate closely with territory partners to achieve shared sales goals while contributing your clinical expertise to shape effective strategies


• Champion inspiring patient success stories, leveraging real-world examples to demonstrate the impact of Insulet's solutions and drive product adoption through clinical selling techniques


• Execute field sales activities with a strategic, patient-centered approach, ensuring all promotional efforts are aligned with established guidelines while maximizing impact in the field

Required Skills and Competencies

• Excellent communication skills, both oral and written


• Strong influencing and collaboration skills with the ability to build and nurture relationships


• Demonstrated skill educating in a clinical setting (both providers and patients)


• Team-oriented with proven ability to work in a collaborative setting


• Ability to solve complex problems and take appropriate action


• Ability to execute territory business strategy


• Proficiency with technology (both large data systems as well as personal devices, such as insulin pumps and continuous glucose monitors)

Education and Experience

• Bachelor's degree (strongly preferred) and with 2+ years' related experience. Associate degree (minimally required).


• Professional, up-to-date credentials and/or certifications (required: Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN); state licensure (as required per state); Certified Diabetes Educator (CDE) (strongly preferred)


• Minimum of 2 years' experience conducting training in a clinical setting and/or managing insulin pump patients (preferred)


• Prior industry/commercial experience (preferred)

Additional Information

• Valid driver's license required. Must reside within the geographic area of the assigned area. This position requires regular business travel mostly by car within a set geographic region.


• Overnight travel and amount of air travel varies by territory, typically 2 - 5 overnights per month.


• The work environment will be the HCPs offices, clinics, home office and car. Some lifting (up to 30 pounds) may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer.

If you're ready to be a part of a company that's changing the future of diabetes care, we want to hear from you. Join us at Insulet Corporation, where your talent will make a real difference in people's lives.

The total base salary and target incentive compensation for this position is $130,000 - $160,000 annually (based on the achievement of goals). Base pay will vary based on job-related knowledge, skills, and experience. Insulet offers a comprehensive benefits package, generous paid time-off, and career growth opportunities.

NOTE: This position requires field-based working arrangements (travel within assigned territory required). #LI-Remote

At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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