Lease Loyalty Advocate at BMW Financial Services NA, LLC. in Columbus, Ohio

Job Description:

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC.

BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in our Lease Loyalty Advocate position located in Columbus, OH.

As a Lease Loyalty Advocate, you are responsible for handling inbound and outbound calls for Lease End and OwnersChoice accounts that are 180 to -8 days from their contractual maturity date. Your interaction with consumers focuses on end of term options and obligations, available loyalty programs, and providing premium customer service. You maintain consistent and proactive consumer communication to ensure the customer is properly educated on lease end obligations and replacement vehicle opportunities. While advising lease-end consumers on their best options and programs, you consider things like, dealer contact, current vehicle mileage, wear and use, disposition fee account status, and the customer's end of contract needs.

As a Lease Loyalty Advocate your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings through the week will be required. During the initial training period, you will be onsite with your colleagues and trainer.

Relocation is not available for this position.

This is a hybrid role that requires regular attendance in the office.

Requirements:

• 6-12 months Customer Service Experience

Preferences:

• Bachelor's degree


• 6-12 months Automotive Finance or Automotive experience


• 6-12 months call center experience

Join the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include:

• Medical, Dental, and Vision insurance
  
  • All with options for $0 Employee contribution
  
  


• 401(k) with Company match


• Retirement Income Account (RIA)


• Employee vehicle program


• Bonus eligibility


• Paid Parental Leave of up to 6 weeks


• Paid Time Off in addition to Company paid holidays where eligible


• Hybrid work environment


• Voluntary Benefits to fit your needs

The pay range for this role is: $41,600.00 - $66,800.00

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.