Agent at Pinkerton Consulting & Investigations, Inc. in San Jose, California

Job Description:

The Agent will perform a variety of armed assignments including concierge-level, campus, or event security, response services, and investigations. The schedule will be Monday through Friday from 7:45 am to 4:45 pm.

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Provide the client with concierge-level security at the campus locations and/or events;
   
   
   • Deescalate tense situations or individuals that may arise.
   • Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
3. Conduct quality investigations and complete investigative reports.
4. Provide response services related to emergency and crisis planning, high-risk terminations, workforce disruptions, natural disasters, civil unrest, and threat monitoring.
5. Secure the client's campus perimeter;
   
   
   • Review CCTV, manage access controls, and respond to alarms, as needed.
6. Identify and escalate equipment deficiencies/failures.
7. All other duties, as assigned.

High school or GED. Bachelor degree preferred. Law enforcement, security, and/or military experience and experience working with students and/or in a school setting preferred. Current CA Guard Card, Exposed Firearm Permit, and CCW or HR218 are required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Concierge-level customer service experience.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Strong problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Solid verbal and written communication skills.
• Computer knowledge; Microsoft Office.

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Exposure to sensitive and confidential information.
• Regular computer usage.
• Ability to adjust focus between close and distance vision.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• On occasion, may be required to perform stressful and physical activity.
• Travel, as required.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.