Access Screener at Jackson-Hillsdale Community Mental Health Board in Jackson, Michigan

Job Description:

Under the direction of the Supervisor, Access Services, the Access Screener is responsible for ensuring exceptional customer service and clinical care to any community member who contacts the Access Center. This position is responsible for conducting brief screenings that determine urgent, emergent, or routine needs for individuals entering the LifeWays Access Center. The Access screener also functions as a liaison between the Access Center Evaluators, Community Health Workers, and Network Benefits staff.

Essential Functions
1. Coordinates, monitors, and completes Access Center Brief screenings, providing a timely, effective response to all individuals who walk or call into the LifeWays Access Center.
2. Completes Assessment scheduling as needed, for consumers entering services.
3. Facilitates same day Access considerations for streamlining intakes to services/supports.
4. Facilitates and/or participates in Access team meetings.
5. Facilitates collection of insurance and other financial information in coordination with Customer Service staff as needed to allow for access to care.
6. Completes accurate and clinically competent screenings with consumers and/or natural supports to determine appropriate referrals both into the LifeWays network and the community.
7. Serves in the capacity of callback queue monitor for all Access Services requests developed through initial contact at the time of the disposition.
8. For non-emergent calls, ensures a person's time on-hold awaiting a screening does not exceed three minutes without being offered an option for callback or talking with a non-professional in the interim. All non-emergent callbacks must occur within one business day of initial contact.
9. Assures that an individual who is eligible for a Rapid Access will receive an efficient and minimally duplicative screening process.
10. Maintains regular and predictable attendance.
11. Performs all other duties as assigned or requested.