Customer Coordinator at GENESIS PRODUCTS LLC in GOSHEN, Indiana

Posted in Sales 15 days ago.

Type: Full-Time





Job Description:

Description

Genesis Products is seeking a self-motivated, reliable, and organized individual to join our team as Inside Sales/Customer Service. The position requires consistently focused work, computer skills, the ability to learn custom software, and the ability to build relationships with new and existing customers. Individuals must demonstrate a professional, positive attitude, with excellent written and verbal communication skills.

Job Responsibilities


  • Fills orders using internal ERP System, communicate expected delivery date, and backorders.

  • Understand customer needs and requirements, field customer questions and concerns.

  • Support Outside Sales Rep

  • Communicate with various departments to troubleshoot, report, and track problems to insure on-time delivery.

  • Meet and exceed established daily, weekly, and monthly customer metrics and other productivity goals successfully.

  • Utilization of tools to identify and implement action plans to address gaps in metrics / Customer service levels.

  • All other duties as assigned.

Requirements


  • Proven inside sales experience

  • Strong written and verbal skills in responding to client needs with a positive and professional manner.

  • Excellent verbal and written communications skills; Excellent listening skills

  • Possess people skills, data entry skills, and remain customer focused.

  • Ability to multi-task, prioritize, and manage time effectively

  • Proficient with Microsoft Office Word, Excel, and Outlook.

  • Experience in customer service preferred.

  • This role requires a flexible team player who strives for continuous improvement with a positive, energetic personality and work ethic to meet the needs of this client-driven business.





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