Implementation and Support Specialist at Kroll, LLC in Atlanta, Georgia

Job Description:

Implementations, and Support Specialist

We are seeking a results-driven Onboarding, Implementation, and Support Specialist to join our team. The ideal candidate will have a proven track record in driving transformation and enhancing the client onboarding experience. This role requires a strategic mindset, excellent project management skills, and a commitment to client satisfaction.

Day-to-day responsibilities:

• Develop and implement innovative methods to streamline the client onboarding process, reducing the time required for completion.


• Manage and coordinate complex onboarding projects, ensuring timely completion and achieving a high success rate.


• Serve as the primary contact for real-time product permissions management for global users.


• Oversee the migration of entitlements, ensuring accuracy and compliance.


• Collaborate on the implementation lifecycle and manage the entire client journey, showcasing expertise in project management and client relations.


• Collaborate with cross-functional teams to drive client-centric initiatives and contribute to overall business growth.


• Build strong relationships with clients to understand their needs and address their concerns, resulting in increased client satisfaction.


• Contribute to the strategic implementation of clients to trade globally, defining and documenting the trade life cycle and business processes.


• Adapt to changing environments and work with internal and external stakeholders to provide a roadmap for business process execution.

• Bachelor's degree in Business Administration, Finance, or a related field.


• Proven experience in client onboarding, implementation, and support roles.


• Strong project management skills with the ability to manage multiple complex projects simultaneously.


• Excellent communication and interpersonal skills.


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).


• Experience with Salesforce, PowerBI, JIRA, and Tableau is a plus.


• Ability to organize, multi-task, and problem-solve effectively.

Join the global leader in risk and financial advisory solutions-Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients' value? Your journey begins with Kroll.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

To be considered for a position, you must formally apply via careers.kroll.com.We are seeking a results-driven Implementation, and Support Specialist to join our team. The ideal candidate will have a proven track record in driving transformation and enhancing the client onboarding experience. This role requires a strategic mindset, excellent project management skills, and a commitment to client satisfaction.