Senior IT Manager - Site Infrastructure & Operations at Medtronic in Northridge, California

Job Description:

We anticipate the application window for this opening will close on - 29 Nov 2024

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
The preferred working location for this role is the Medtronic facility located in Northridge, California; however, the individual may also work onsite at another US-based Medtronic facility. The person in this role is expected to be onsite three to four days per week.

The Global Site Infrastructure & Operations (SIO) organization is responsible for delivering robust IT onsite services and solutions across global manufacturing, office, and distribution sites. Our mission is to ensure local IT infrastructure is secure, reliable, and aligned with global IT standards, enabling seamless operations and supporting business success.

The Senior Manager of Site Infrastructure & Operations will oversee the operational IT infrastructure across a cluster of sites within a designated geographical area. Reporting to the Head of SIO, this role will ensure adherence to global IT standards, manage local site support teams, and work closely with business and IT stakeholders to deliver high-quality, reliable services. The Sr. Manager will be accountable for site performance, compliance with infrastructure standards, managing escalations, and supporting continuous improvement initiatives.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact.

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT
CAREERS THAT CHANGE LIVES

• Responsibilities may include the following and other duties may be assigned.


• Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.


• Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management.


• Provides direction for the effort required to protect the company's data, tools and information systems.


• Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.


• Usually requires subject matter knowledge of user group for practical application of system characteristics.


• Coordinates delivery of services to user groups and ensures IT service is uninterrupted.


• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.


• Lead the regional site infrastructure and operations teams across a cluster of sites, ensuring alignment with global IT strategies and adherence to standards.


• Drive operational stability and service performance by ensuring compliance with CMDB, ITSM processes, and global infrastructure guidelines.


• Act as the primary escalation point for local issues, managing critical incidents and outages in partnership with MSPs and other IT teams.


• Ensure continuous site support for end-user services, including network infrastructure, conference room setups, device standards, and local IT assets.


• Lead efforts to automate site support workflows in ServiceNow, including asset inventory management, documentation, and incident resolution.


• Manage and deliver on site related demand in accordance to Global IT policies and procedures.


• Continuously improve operational processes to streamline engagement, increase efficiency, and enhance service delivery for local and regional teams.


• Build and maintain strong relationships with local business and IT stakeholders, ensuring their needs are understood and addressed through proactive communication and support.


• Collaborate with cross-functional teams, including network, manufacturing, supply chain, and distribution, to ensure seamless delivery of IT services at the site level.


• Ensure regional sites comply with global security and device standards, mitigating risks related to infrastructure vulnerabilities and operational inconsistencies.


• Drive cybersecurity device remediation efforts and ensure all local infrastructure adheres to global compliance guidelines.


• Manage and mentor a team of technical professionals, fostering a culture of accountability, growth, and high performance.


• Support the career development of team members by providing coaching, guidance, and opportunities for learning and advancement.

MUST HAVE (Minimum Qualifications)

• Bachelor's degree


• 7+ years of experience with a bachelor's degree or 5+ years of experience with an advanced degree


• 5+ years of managerial experience

NICE TO HAVE (Preferred Qualifications)

• Strongly Preferred:
  • Previous Medtronic experience
  
  


• Proven ability to lead geographically dispersed technical teams and manage service delivery through Managed Service Providers (MSPs).


• Knowledge of cloud and on-premise data center services


• Experience in managing UPS, power supply and cabling


• Strong understanding of IT infrastructure components (networking, server management, end-user devices) and ITSM processes (incident, problem, and change management).


• Communication Skills: Excellent verbal and written communication skills, with the ability to interface with business and IT stakeholders effectively.


• Strategic Mindset: Ability to develop and execute strategies that improve site infrastructure performance and align with global IT objectives.


• Experience managing escalations, critical incidents, and outages with a focus on rapid resolution and continuous improvement.


• Prior experience managing infrastructure and/or infrastructure technical operations or support teams


• Working knowledge of infrastructure support and implementation, specifically layer 1-7 activities


• Experience with dashboarding, data analytics & visualization


• Experience in manufacturing, supply chain, or distribution industries and site support and technologies.


• Proficiency in ServiceNow for IT operations, particularly in asset inventory management and incident tracking.


• Knowledge of device compliance, security standards, and remediation processes.


• Certifications: Network CCNA, Security, ITIL certification, PMP, or other relevant project management/operations certifications.


• Ability to travel up to 25-30%

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$150,400.00 - $225,600.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.