Customer Service i at Greif Packaging LLC in Commerce, California

Job Description:

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

029299 Customer Service i (Open)

Job Description:

Key Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide basic level support and simple information on products or services.


• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.


• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.


• Contacts customers to respond to simple inquiries or to notify them of claim investigation results or any planned adjustments.


• Collects and enters orders for new or additional products or services.


• Supports inside and outside sales.


• Updates and maintains files, including data entry.


• Fields customer questions and complaints; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.


• Performs other duties as assigned.

Education and Experience

• Typically possesses 0-2 years of experience and a high school diploma.

Knowledge and Skills

• Good verbal and written communication skills.


• Good computer skills with the ability to learn new software.


• Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).


• Good organization and data entry skills.


• Good attention to detail.

Scheduled Weekly Hours:

40

Compensation Range:

The pay range for this position is $ 21.00 to $ 21.50 per hour. The base pay offered for this position may vary based on market data and other factors, such as job-related knowledge, skills, experience, and geographic location. The position may be eligible for a short-term incentive in addition to base pay.

Benefits Statement:

Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.

EEO Statement:

http://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif’s Equal Opportunity Policy.

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