Information Technology Support at RavenTek in Washington, Washington DC

Job Description:

Job Title: Information Technology Support

Department: Operations – Services

Reports To: RavenTek Program Manager

Location: Washington D.C.

Schedule: Monday – Friday

Hours: Temporary Full-time, 40-hours/week

FLSA Status: Hourly, Non-exempt

Clearance: Top Secret/SCI

Position Summary

The Information Technology Support position will deliver operational and transitional support to a government client, assisting the Transition Team in advancing the program's mission. This role is vital to RavenTek's success on the contract and reflects its commitment to supporting the government customer.

Essential Duties and Responsibilities

• Support government staff in coordinating the technology onboarding and offboarding process for personnel, ensuring all necessary equipment, accounts, and access are managed efficiently.
• Assist in the seamless transition and coordination of electronic records, ensuring accurate record-keeping and secure handling of sensitive information.
• Support the capture and preservation of forensic data in compliance with security protocols and operational requirements.
• Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
• Submit Status Reports as required by manager by deadline provided.
• Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly.
• Complete required compliance training as assigned.
• Other duties as assigned.

Knowledge and Critical Skills

• Familiarity with onboarding/offboarding processes, IT logistics, and records management.
• Knowledge of forensic data handling and preservation practices.
• Strong attention to detail, organization, and adherence to security protocols.
• Effective communication skills for coordination with Government staff and IT teams.

Education & Work Experience

• High school diploma or equivalent.
• At least one year of experience in a similar IT support role, preferably within a secure or government setting.

Certifications, Licenses

• Security+ or any related certifications desired.

Special Requirements

• Active Top Secret/SCI clearance required.

Work Environment

Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.

Physical Demands

To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.

ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.

This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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