IT Helpdesk Technician at Lynker Technologies in Gloucester, Massachusetts

Job Description:

Lynker Technologies


IT Helpdesk Technician

US-MA-Gloucester

Job ID: 2024-1231
Type: Full-Time
# of Openings: 1
Category: IT SUpport
NOAA - Gloucester MA

Overview

Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages cutting-edge technologies and scientific expertise to support the creation and delivery of improved operational weather forecasts.

As part of our ongoing growth and expansion, We are looking for an IT Helpdesk Technician to provide technical support to our office staff, government affiliates, and the fishing community who use our electronic reporting App. The ideal candidate will have strong customer service skills, experience with IT software and hardware, and knowledge of the technical environment listed below.

Responsibilities

• Provide IT software and hardware setup and support to 250 office staff.
• Receive, configure, and distribute IT equipment.
• Image new laptops and create new configurations for new models.
• Conduct laptop break/fix support.
• Provide database connection and support to government affiliates.
• Installation of SQL Developer and some knowledge of setting up data connections within SQL dev. Changing Oracle passwords.
• Provide web and mobile application support to the fishing community.
• Provide multimedia and LAN support for meeting rooms and conference centers.
• Perform email administration.
• Create clear and concise documentation.
• Accurately record all equipment transactions in the ticketing system.
• Install, configure, and troubleshoot various software applications.
• Work with a team to resolve complex technical issues.

Technical Environment:

• Windows 10, Mac OS and iOS
• Windows Active Directory
• iSupport and JIRA ticketing systems
• Trellix threat prevention and encryption
• Bomgar remote support tool
• Dell laptops and desktops
• Client, Canon and Client printers
• Google Workspace
• Video meeting support, including Google Meets and WebEx
• Multimedia equipment (projectors, microphones, recording equipment).
• Adobe Professional
• Microsoft Office Suite

Qualifications

About Lynker

Lynker is a growing, employee owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.

We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities – creatively and effectively.

Lynker offers a team-oriented work environment, and the opportunity to work in a culture of exceptionally skilled and diverse professionals who embrace sound science and creative solutions. Lynker's benefits include the following:

• Comprehensive healthcare for the employee at no monthly cost
• Healthcare benefit covers medical, prescription drug, dental, and vision
• Personal Time Off (PTO) Policy plus paid holidays
• Highly competitive compensation plan regularly calibrated against industry and location benchmarks
• 401(k) retirement plan with company-matching
• Employee Stock Ownership Plan (ESOP) – we're all company owners!
• Flexible spending accounts
• Employee assistance program (EAP)
• Short- and long-term disability insurance
• Life and accident insurance
• Tuition assistance/Training/Workforce improvement reimbursement per year
• Spot bonuses for exceptional performance
• Annual Employee Recognition Awards with bonuses
• Employee Referral Program
• Free centralized, self-directed Learning Management System to learn at your own pace
• Personalized career growth plans for every employee

Lynker is an E-Verify employer.

Lynker is proud to be an Equal Opportunity Employer and encourages women, minorities, individuals with disabilities and veterans to apply.

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