Operational Change Manager at Kforce Inc in St. Louis, Missouri

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking an Operational Change Manager in Saint Louis, MO.

Overview:
This individual will focus on ensuring that all aspects of operational change are effectively managed, ensuring a smooth transition for users. The Change Manager will work closely with Operations Division leadership, technical teams, and end users to drive successful outcomes.

Duties:

• Change Strategy Development: Develop and implement a comprehensive change management strategy, focusing on the people side of change to drive end-user adoption, usage, and proficiency


• Stakeholder Engagement: Identify and engage key stakeholders across departments, including operations, maintenance, procurement, and IT; Act as a liaison between technical teams and end users


• Impact Assessment: Assess the change impact of the Maximo upgrade on current workflows and business processes; Conduct readiness assessments and recommend mitigation strategies


• Communication Plan: Create and execute a communication plan to ensure stakeholders are informed about project milestones, changes, and expectations


• Training and Support: Collaborate with training teams to develop and deliver targeted training materials; Oversee training efforts to ensure users are confident in using the new Maximo functionalities


• Risk Management: Identify potential resistance to change and develop proactive strategies to address these risks; Monitor and manage issues related to change fatigue, ensuring that end-user concerns are addressed


• Performance Monitoring: Define key success metrics and ensure they are measured throughout the implementation process; Regularly report on progress to senior leadership and the project management team


• Post-Implementation Support: Support post-go-live activities, including evaluation of common user issues, gathering feedback, and ensuring a smooth transition to the upgraded system

REQUIREMENTS:

• Bachelor's degree in Business Administration, Organizational Development, IT, or a related field


• 5+ years of experience in change management, ideally in utility or public sector environments


• The ideal candidate will have a strong background in change management, organizational transformation, and experience with enterprise asset management (EAM) systems, particularly IBM Maximo


• Proven track record of managing change within enterprise asset management (EAM) systems, preferably IBM Maximo


• Strong understanding of utility operations, asset management, and maintenance processes


• Knowledge of project management tools and processes


• Excellent communication, leadership, and interpersonal skills, with the ability to influence stakeholders at all levels of the organization


• Proactive and independent mindset, able to develop their own workplan


• Ability to thrive in environments lacking clearly defined process, to define new processes, to propose and implement improvements to current processes


• Strong problem-solving skills and ability to adapt to a dynamic project environment


• Certification in change management methodologies (e.g., Prosci, ACMP) preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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