Consumer Banker I (Bloomington East) at First Financial Bank in Bloomington, Indiana

Job Description:

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!


If you are interested and qualified for this role, we invite you to apply.


Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management


• Will have direct ownership of the Teller line performance results
• Responsible for overall banking center operations such as:
• Process financial transactions on a daily basis such as open new accounts as deemed necessary my management
• Research Retail Associates cash outages
• May be utilized at manager's discretion to participate in coaching and observing branch associates when running a Teller window.
• Conduct audits as cash drawers
• Monthly reporting to Branch Administration
• May be responsible for appropriately staffing the Teller line
• Manage branch cash limits
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
• Ensuring that all associates are delivering a quality client experience.
• Deepen and expand relationships of clients by increasing their knowledge of the client.
• Send client thank you notes every day.
• Spend time daily increasing their knowledge base about FFB products and services.
• Support activities to onboard new clients.
• Assist BDM/RM in leading daily huddles.
• Conduct a number of client appointments weekly, as set forth by market management.
• Identify Work/Life Opportunities.
• Compliance: Ensure adherence to policies and procedures and that regulatory compliance standards are met by all staff. Complete required audits.
• Coaching: Work with Teller team to meet expectations of the FFB Experience. Demonstrate successful referral practices. Mentor team and help resolve customer issues. Give direction and feedback to others to increase their knowledge and performance.
• Training: Direct onboarding of new Tellers. Conduct training sessions for staff on new policies, products and procedures.
• Other duties as assigned


Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job:
• 2-3 years of demonstrated prior success with achievement of performance goals.
• Previous experience as an operational leader is desired.
• Experience in training new retail banking associates is desired.
• High school diploma or general education degree (GED) required.
• Associate's or Bachelor's degree and/or equivalent Banking work experience preferred.
• 2-3 years related experience and/or training; or equivalent combination of education and experience.


Physical Requirements:
• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.


Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.


It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.


We are an E-Verify Employer.