Statewide Property Program Manager at UniqueSource Products & Services in Mechanicsburg, Pennsylvania

Job Description:

Overview

The Facilities Manager (Statewide Property Program Manager) oversees the operational and administrative delivery of Photo ID site management, lease management, project management, customer support, site security and relationship management for approximately 100 leased Photo ID sites according to UniqueSource’s PID licensing contract with the Commonwealth of Pennsylvania. The Facilities Manager provides supervisory oversight of the Assistant Facility Managers and Occupancy Manager.

Essential Responsibilities and Duties

•        Responsible for overseeing Photo ID site management and the successful delivery of general services to sites including but not limited to utilities, scheduled maintenance, site supplies, repairs, service ticket management, services issues, resolving escalated issues, and billing management.

•        Responsible for overseeing lease management including but not limited to managing lessor relationships, CAM reconcilements, term negotiations and renewals, terms and conditions compliance as well as facilitating documentation management.

•        Responsible for overseeing scope development and executions of projects related to project management including but not limited to budget, new site builds, site moves, site renovations, and technology implementations.

•        Responsible for overseeing customer support including but not limited to serving as the designated point of contact for the PennDOT Facilities Manager, providing consultative support for customer initiatives and strategic planning, hosting and attending scheduled strategic and planning meetings with the client, responding to urgent matters communicated by the client or other sources effectively, managing client expectations and communications effectively and overseeing and effectively communicating updates regarding facilities management budget performance.

•        Responsible for overseeing site security and building access control including but not limited to access issuance and removal, surveillance, and security guard placement.

•        Responsible for vendor relationship management including but not limited to contract negotiation management, performance management, billing and invoice management and procurement.

•        Responsible for maintaining positive working relationships with PENNDOT, member agencies, state agencies, vendors, consultants, customers, and other key stakeholders.

•        Provides supervisory oversight to meet PID program compliance, demands, and performance expectations. This also includes but is not limited to providing exceptional leadership to staff members regarding; performance management; training and professional development; coaching; safety; and ethical practices.

•        Accountable for the submission of reports, forms and response to correspondence as required.

Required Education and Experience

•        Associate’s degree or high school diploma combined with required experience.

•        Minimum 5 years of handling facility management duties as outlined above.

•        Minimum 3 years of handling contract negotiations with mechanical contractors such as HVAC, plumbing, electrical, landscaping, etc.

•        Experience managing leases.

•        Must have a valid driver’s license and clean driving record.

Preferred Education and Experience

•        Minimum 7 years of facility management experience.

•        Experience supporting an organization that has regional offices.

Additional Knowledge, Skills and Abilities

•        In-depth knowledge of principles, procedures, and best practices in facilities and lease management.

•        Strong business acumen with a broad understanding of fundamental business and management principles including contract negotiations and management.

•        Strong supervisory and leadership skills.

•        Strong analytical, critical thinking, and problem-solving skills.

•        Ability to develop and implement strategies and drive process improvement.

•        Ability to independently develop solutions to business challenges.

•        Strong project management skills.

•        Ability to multi-task effectively while managing multiple projects, tasks, and concurrent deadlines.

•        Demonstrate exceptional attention to detail on following instructions from team members or partners including but not limited to managing communications, following project plans, and following up on customer issues.

•        Strong organizational and time management skills.

•        Excellent customer service skills.

•        Ability to be a service-oriented professional who takes ownership of issues, engages others as may be needed in pursuit of resolutions, and follows through to the closure of issues.

•        Excellent verbal and written communication skills.

•        Ability to facilitate effective meetings and presentations with staff members and clients.

•        Ability to interact with staff, partners, and the general public in a professional manner and follow through with requests.

•        Ability to recommend, use, adopt and implement technology to enhance overall business performance.

•        Strong proficiency with MS Office Suite, specifically MS Outlook, Excel, Word, and PowerPoint.

•        Ability to demonstrate proficiency in safe driving practices and following rules and laws to operate a motorized vehicle to perform various job-related functions and travel as workload demands.