Customer Experience Manager, XP at Siemens Medical Solutions USA, Inc. in Malvern, Pennsylvania

Job Description:

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.


Join our team now at Siemens Healthineers as Customer Experience Manager, XP



This is a role well suited to an ambitious professional, looking for the next step in their career. As the Customer Experience Manager you will be responsible for:

• You are responsible for establishing, maintaining and optimizing the customer health management process for XP


• You own key clinical success processes together with your team: clinical demo set and equipment, image reviews and collection, customer references


• You lead a group of Clinical Success & Clinical Product Managers, fostering a culture of extreme ownership and accountability


• You will establish and manage qualification and KPIs metrics for the customer experience team's engagement


• You will identify and manage overall customer health trends to help drive product and process improvements across functions and back to global product line

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers:

• You have demonstrated leadership experience - ability to motivate, set goals and foster accountability


• You have demonstrated ability to form relationships to effectively collaborate across a matrixed organization


• You have the ability to improve existing processes and approaches, as well as successfully implement and sustain.


• You are self-starter, self-motivated, have demonstrated a high level of initiative within a fast-paced, constantly evolving Healthcare environment


• You have deep knowledge of Siemens mammography and X-ray portfolio, workflow and processes, as well as experience on other vendors


• You demonstrate and apply advanced knowledge of strategic planning, cross-functional business practices, and operating procedures


• You Proactively share knowledge within own team and counterparts (incl. virtual & matrix team).

Required skills to have for the success of this role

• 10 + years in customer facing role in Healthcare environment; 5+ years in mammography and/or X-ray clinical setting


• Experience with C-Suite, radiology, administration, and technologists required


• Process Improvement, project management and "Voice of Customer" required


• Ability to travel to customer sites (up to 40%)

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.


The pay range for this position is $150,000 - $190,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 15 % of base pay. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here : https://benefitsatshs.com/index.html


This information is provided per the required state Equal Pay Act. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.


If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.


If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.


As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.



Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.


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Pay Transparency Non-Discrimination Provision

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