Supv-Consumer Auto Specialists at Ent Credit Union in Colorado Springs, Colorado

Job Description:

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

The Supervisor of Consumer Auto Specialists provides oversight and accountability to all Consumer Auto Specialists, direction for day to day auto loan preparation, arrangement of loan closings, and ensures proper lien perfection for all titled collateral. In addition, the Supervisor of Consumer Auto Specialists maintains the Quality Control Exception Tracking Database with member/employee follow-up as necessary. The Supervisor of Consumer Auto Specialists provides oversight, direction, and technical support to all staff to ensure compliance with regulatory and organizational policies and procedures. This position is responsible for supervising personnel, service levels, production goals, and member service.

Essential Functions

• Oversee management of all Consumer Auto Specialists loan pipelines. Monitor workflow from approval to closing. Responsible for preparing and closing more complex loan requests including employee auto loans.


• Manage the outstanding DMV Direct and Indirect Title report. Reaches out to DMV to clarify issues and determine proper course of action to resolve discrepancies.


• Resolves difficult member issues regarding the processing and or closing of their loan application.


• Daily staff supervision and support to include employee development through new hire training, one-on-ones, performance reviews, time card approvals, decision making, mentoring and coaching, etc.


• Manage the loan exceptions identified through the Quality Control process. Fix and resolve issues to Ent standards.


• Maintain thorough understanding of regulations, loan products, product parameters, procedures and current loan promotions.


• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

• Associate's Degree in Business, Accounting, Finance, or similar.


• 5+ years' experience in Consumer Lending Processing, or motor vehicle titling / lien perfecting in a consumer lending environment, or motor vehicle titling from a title office or dealership.


• 1+ years' supervisory or team leadership experience

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Communication and coaching skills including the ability to train others, develop clear and concise policy, procedure, and training curriculum recommendations, verbally and in writing.


• Ability to manage staff remotely.


• Ability to accurately complete motor vehicle documents and fulfill requirements for all transaction types, including:


• Private party purchases


• Dealer purchases


• Lease buy-outs


• Refinance transactions


• Free and clear titles


• Ability to analyze member provided documentation, purchase orders, titles, lease buyout packets, verification of income, tax returns, and collection account information and recognize potential red flags/fraud.


• Knowledge of all Consumer Auto loan products, compliance regulations, documentation requirements.


• Organizational skills to manage multi-product, consistently turning pipeline.


• Ability to analyze problems and take effective actions within organizational and regulatory guidelines.


• Working experience with collateral analysis.


• Knowledge of basic accounting principles.


• Analytical skills, problem solving, mathematical skills, good written and oral communication skills.


• Interview/hiring skills.


• Initiative to meet and/or exceed job standards and willingness to take on other tasks that are not part of their regular job.


• Organized, detail oriented, and ability to multi- task.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally


• Walking - Occasionally


• Sitting - Frequently


• Lifting - Rarely (40 Lbs)


• Carrying - Rarely


• Pushing - Rarely


• Pulling - Rarely


• Balancing - Rarely


• Stooping - Rarely


• Kneeling - Rarely


• Crouching - Rarely


• Crawling - Rarely


• Reaching - Occasionally


• Handling - Occasionally


• Grasping - Occasionally


• Feeling - Occasionally


• Talking - Frequently


• Hearing - Frequently


• Repetitive Motions - Frequently


• Eye/Hand/Foot Coordination - Occasionally


• Noises louder than normal speaking volume - Occasionally


• Temperature Changes - Rarely


• Atmospheric Conditions - Rarely

Additional Information

The pay range for this position is: $62,941 to $82,620 per Year (S15)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for an incentive plan.

We anticipate this position to close on 11/12/2024. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Benefits Summary Sheet - 2024

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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