Escort Youth Care Worker at Upbring in Katy, Texas

Job Description:

About Upbring

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

About our Children's Shelters

Many children begin life in the face of serious challenges. Instead of playing pretend and imagining grand adventures, unaccompanied children face perilous conditions alone as they travel to unfamiliar countries, leaving home and loved ones behind to escape war and violence. Our children’s centers, operated through a grant from the Office of Refugee and Resettlement (ORR), provide safety, stability and wraparound services. We help children grow into adults who have received love and kindness, instead of only violence and chaos.

What You'll Do

The Escort is responsible for transporting UC within the state or states nationwide. These transportation services are conducted in accordance with Agency policies, licensing standards, and other federal, state, and local regulatory requirements, including Homeland Security.

Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family

All Upbring Children's Shelters employees must comply with ORR's vaccination mandate.

All staff must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children (UC). Medical and Religious exemptions may be requested after an offer of employment is accepted.

Work Standards

• Supervise UC to ensure the safety and wellbeing
• Safely transport UCs to and from scheduled activities and appointments using safety protocols; use safety protocol to enter and exit UCs from the vehicle; and assist with entering and exiting the vehicle, as needed
• Ensure UCs safety before, during, and after transportation by adhering to all DOT safety and driving guidelines and laws; ensure UCs are adhering to established safety protocol and behavior limits during travel/transportation
• Conduct pre-and-post trip operational and safety inspection of vehicle and immediately notify management if vehicle does not meet operational or safety standards
• Ensure the vehicle has all the necessary supplies to meet expected and unexpected situations during transportation
• Clean and maintain cleanliness of vehicle before and after each transportation
• Transport UC to and from medical providers
• Other duties and projects as assigned

Communication

• Record mileage for all travel; ensure all vehicle and mileage logs are maintained and accurate and always maintain confidently of resident/children UCs according to HIPPA
• Inform Sr. Transporter of any daily, weekly, and monthly changes to the transportation calendar to meet UC transportation needs

We Are Servants| We Help Others

Teamwork

• Report all incidents, accidents, and inquires to management in a timely manner according to Agency policies and licensing standards; keep management informed of any changes in travel always plans or transportation schedule and recommend possible solutions
• Assist with the evacuation of UCs during an emergency, inclement weather conditions or natural disaster, or any other unforeseen occurrences
• Safely transport UC to and from locations within the state and throughout the United States when needed; coordinate transportation needs with program administration, management, and staff

We Are Family | We Are Passionate & Compassionate

Building Relationships

• Escort UC during scheduled flights, ensure safety, and verify proper identification before UC to approved sponsor; complete and submit all receipts and release forms after each scheduled flight
• Work in partnership program administration, management, and staff to ensure the program and services meet the needs of the service population, the community, and the mission and vision of the Agency
• Develop and maintain strong working relationships with program administration, management, staff, and UCs to transportation needs and service delivery is meeting the needs of the UCs and is executed in a manner that always provides exemplary customer service and work within ethical boundaries
• Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with UC, parent(s)/guardian(s), staff, and the community

Minimum Qualifications

• High school diploma or GED equivalent
• Must be at least 21 years of age
• 1-year transportation experience
• Ability to board and un-board infants, toddlers, and adolescents and physically secure safely in the company vehicle with car seats, as needed due to ages, weight and height
• Valid Texas Driver’s license and proof of auto insurance; ability to meet Agency insurance provider guidelines as an insured and approved driver
• Bilingual (English and Spanish based on service area and service population)
• Must be able to work evenings and weekends
• Clear verbal communication skills and the ability to give and follow written and oral instructions
• Ability to follow instructions and directions
• Ability to use good judgment and think quickly and rationally in difficult and stressful situations
• Maintain a good driving record and the ability to drive and navigate in varied geographical areas and during various weather conditions
• Proficiency with Microsoft Word, Excel, and Outlook

Preferred Qualifications

• 2 years’ experience transporting children
• Experience traveling via airlines and familiarity of navigating through the airport due to possible transfer of flights if needed due to unexpected changes

Perks at Upbring

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more!
• 403(b) Plan
• Employee Assistance Program
• 24/7 access to telemedicine and counseling services
• Discounted Gym Memberships
• Donated Leave Program

Physical Demands & Work Conditions

• This position requires driving for varied lengths of time and distances
• Position works in a child facility and has constant exposure to children
• Lift, push, pull, move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Diversity. Equity. Inclusion. Belonging 

We are a diverse and inclusive organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best to fulfill our mission to break the cycle of child abuse.

Upbring is an at-will employer. An Equal Opportunity Employer, including disability/protected veteran status.

PI254522731