Quality Engineer Strategic Customer Accounts at Zeus Company Inc. in Columbia, South Carolina

Job Description:

Job Description



Working as a member of the Strategic Customer Care team the Senior Quality Engineer for Strategic Accounts will serve as the primary point of contact for quality-related matters for a designated group of strategic customer accounts. This role will require strong technical expertise, excellent communication skills, project management skills and a deep understanding of Zeus products and quality management systems/ regulatory requirements.



Responsibilities

• Provide comprehensive, corporate wide quality oversight for assigned strategic accounts.


• Monitor customer satisfaction levels and drive appropriate actions for quality-related concerns or issues promptly, including travel to customer and Zeus locations as appropriate.


• Manage Change Request Notifications to strategic customers and ensure that changes are implemented in an effective, collaborative robust & sustainable manner.


• Serve as the primary point of contact for quality-related inquiries and issues from strategic customers.


• Effectively communicate quality-related information to customers and internal stakeholders.


• Build strong relationships with customer quality teams and maintain open lines of communication.


• Collaborate closely with Corporate Quality, Site Quality, Global Supply Chain, and Global Account Managers to ensure alignment and coordination of quality efforts.


• Provide technical support and guidance to site quality teams on customer-specific requirements.


• Facilitate problem-solving and continuous improvement initiatives across the organization.


• Identify and assess potential quality risks associated with strategic accounts.


• Develop and implement effective risk mitigation strategies.


• Monitor and report on the effectiveness of risk management measures.


• Ensure integration and adoption of customer's technical requirements in Zeus' systems.


• Analyze customer satisfaction and feedback and summarize these results to executive leadership

• Bachelor's degree in engineering or a related field.


• Minimum of 5 years of experience in quality engineering or a related role within a manufacturing environment.


• Strong understanding of quality management systems, such as ISO 9001, AS9100D, ISO 13485


• Strong experience using software platforms including Microsoft Office


• Experience with quality tools and techniques, including root cause analysis, failure mode and effects analysis (FMEA), and DMAIC methodologies.


• Excellent communication and interpersonal skills.


• Ability to work independently and as part of a cross-functional team.


• 50% Travel required


• Hybrid Role based in Columbia SC

• Experience in a regulated industry, such as medical devices.


• Proficiency in project management.


• Experience using customer relationship management, ERP and eQMS programs