Diagnostic Technical Writer at AM GENERAL LLC in Auburn Hills, Michigan

Job Description:

INTRODUCTION TO AM GENERAL

AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us.

We R.I.D.E. with Sgt. Smith!  
 
   We are Responsive       We have Integrity            We are Dynamic              We exhibit Excellence 

PRINCIPLE DUTIES AND RESPONSIBILITIES 

• Develop and/or update Diagnostic Troubleshooting and Fault Isolation Procedures contained in both paper-based and Interactive Electronic Technical Manuals (IETMs)


• Ensure contractual requirements, MIL-STD compliance, and JPO/TACOM guidance is contained within procedures developed or updated


• Research engineering drawings and specifications, interprets technical data provided by suppliers and customers


• Utilize a break-out box and other means to induce failures on a vehicle system


• Reads trouble codes and observes UART, J1708, OBD-II, or J1939 serial data with a Maintenance Support Device (MSD)


• Documents cause-and-effect of all possible failures on a Failure Mode and Effects Analysis (FMEA) spreadsheet


• Develops Diagnostics Troubleshooting and Fault Isolation Procedures for both paper-based and Interactive Electronic Technical Manuals (IETMs), which isolate any possible cause of a failure down to a field level repair part, using only the tools available to maintainers in the field


• Photograph vehicle parts for use in the manuals or for the Technical Illustration Group to create illustrations


• Updates the diagnostic and troubleshooting procedures as necessary based on feedback from hands-on validation and editorial review

KNOWLEDGE AND SKILLS

• Associates Degree with five years’ experience in preparation of Diagnostics/Fault Isolation/Troubleshooting procedures or equivalent four to seven years’ experience


• Must possess sound written and oral communication skills, and strong knowledge of diagnostics and mechanical principles


• Must have the capability of comprehending and disseminating publications specifications requirements

PHYSICAL EFFORT

• Sight: must be able to regularly read computer screen, reports, and various documents with detail and clarity to accomplish work tasks in a safe and efficient manner, including regular use of adequate close vision, distance vision, color vision, peripheral vision, and ability to adjust focus


• Hearing: must be able to regularly hear well enough to communicate


• Hand-Eye Coordination: must be able to regularly coordinate one’s eyes with one’s fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks


• Manual Dexterity: must be able to regularly make quick, accurate, skillful, and coordinated movement with hands and arms to grasp, place, move, or use objects such as phone, computer, and other office equipment, tools, or controls


• Agility: must be able to regularly bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks, including the ability to move throughout all areas of the facility, Company’s property surrounding facility, or additional work areas


• Climbing / Kneeling: must be able to occasionally climb, kneel, bend over, stoop, kneel, crouch, or crawl, with balance


• Lifting: must be able to occasionally lift up to 25 pounds with or without assistance


• Physical Strength: must be able to occasionally lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups


• Stamina: must be able to occasionally exert oneself physically over long periods of time, including performing repetitive or strenuous tasks as well as standing and sitting for long periods

WORKING CONDITIONS

• Physical Location: This position operates between an office and manufacturing plant environment and is often assigned to a specific shift or hours. The Employee must be able to perform job functions in an environment with varying difficult work conditions such as extreme cold, heat, inclement weather, at heights, and/or while exposed to constant/intermittent loud noises


• Teamwork: This position will work with others to ensure efficiency in the workplace


• Listening Skills: This position will need to understand how to use machinery properly and safely to prevent accidents and ensure all tasks are completed accurately


• Ability to follow instructions: Managers assign tasks and responsibilities, which vary; this position should be able to follow instructions competently


• Methodical approach: Production lines follow a set process, so this position needs a methodical approach to ensure all tasks are completed in the correct order for a smooth-running production line


• Concentration: This position may perform the same or similar tasks repeatedly, so a strong level of concentration when carrying out these tasks is important for quality control purposes. This role is often fast paced, so being able to maintain focus at all times is important

TRAVEL REQUIREMENTS

Up to 25% travel may be required

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Product Engineering

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