Clinical Coordinator (208) at Brigham & Women's Hospital(BWH) in Boston, Massachusetts

Job Description:

Reporting directly to the Clinical Manager of Breast Imaging with a dotted line to the Breast Imaging Leadership team, including the Division Chief, the Clinical Coordinator is responsible for maintaining the highest levels of communication and efficiency to provide exemplary administrative support to the Breast Imaging Division, clinical department, referring providers, and patients. The Clinical Coordinator follows established department and hospital policies and procedures, works cohesively as a member of the Breast Imaging team and often on behalf of the Breast Imaging Radiologists, seeks timely solutions to enhance the patient experience and takes a proactive role to ensure consistently efficient operations.


1. Gains advanced knowledge to understand and effectively utilize all computer systems, primarily the EMR, to accurately facilitate and document patient information, and schedule complex patient studies, coordinating with other patient appointments as needed. Regularly seeks to expand knowledge to remain up to date.
2. Gains advanced knowledge of breast imaging studies, procedures, and associated medical terminology. As part of the clinical operations' team, relays pertinent information as needed to Mammographers, Sonographers, Medical Assistants, Breast Imaging Radiologists and Breast Imaging Leadership. Regularly seeks to expand knowledge to build up understanding of complex breast anatomy, pathologies, relevant imaging, and potential imaging/procedural pathways.
3. Periodically acts as a communications' liaison between the Breast Imaging Radiologists and referring providers, staff, patients, visitors and other organizations in a courteous, empathetic, engaging, timely, and helpful manner. Maintains professional composure, discretion, and practices effective listening in all interactions.
4. Answers and screens telephone calls as needed for section Radiologists and clinical department, resolving issues as possible, escalating when appropriate, and relaying to caller an expectation of follow up when needed. Timely relay of messages to relevant departmental employees with a high degree of accuracy and detail regarding sensitive information from patients and referring providers.
5. Maintains organized, detailed, and accurate information to guide patients and visitors to BWH and affiliated organizations, including parking and public transportation options.
6. Acts as direct representative for external patients seeking BWH Breast Imaging consultation or second opinion, or general imaging services for the first time. Arranges for retrieval of outside facility imaging and records and processes subsequent image upload into BWH PACS system before coordinating consult or appointment as indicated. Provides self as point of contact and regular timely updates to patients during this process.
7. Schedules appointments in person with patients in department as needed, typically follow up studies or biopsies as indicated by Radiologist recommendation. Provides empathetic and educational support as needed during scheduling process.
8. Performs all mammography tracking functions in compliance with MQSA and department standards, i.e. generating, tracking and mailing patient result and recommendation letters (including certified when indicated), following up on bad addresses, entering, maintaining and developing statistical information and reports, retrieves/enters pathology report information for statistical tracking, investigates and acts on non-resolved appointments, call backs or procedure in order to resolve; monitors and ensures resolution of recommended BIRADS 0, 3, 4 and 5 studies.
9. Responsible for attending staff meetings and educational programs as required.
10. Assist with clerical responsibilities as needed or assigned.
11. Assists with regulatory administrative duties and documentation as needed or assigned.
12. Performs other related duties as required or assigned.
13. Adheres to all tasks outlined in this job description and all hospital and department policies and procedures, including the Where We Work policy, when working remotely to provide seamless operations.



Qualifications

1. Bachelor's Degree preferred OR in lieu of, extensive experience, preferably in Breast Imaging or Breast Health and course work in medical terminology and office procedure generally acquired through medical secretarial course / school beyond High School, equal to two (2) years college preparation may be taken into consideration.
2. Two (2) to three (3) years' experience in a hospital or ambulatory clinic setting



EEO Statement

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.