Manager, RCM Business Operations - Remote - Nationwide at Vituity in Sacramento, California

Job Description:

Remote, Nationwide - Seeking Manager, RCM Business Operations

Everybody Has A Role To Play In Transforming Healthcare

At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare's most pressing challenges from the inside.

Join the Vituity Team. At Vituity we've cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call "culture of brilliance." Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Analyze and report on vendor performance by reviewing collection and RCM Operational Reports; identify problem areas, take appropriate action, and follow-up as necessary.
• Interface with Vendors on bad debt collection efforts, compile metrics, prepare operational reports, resolve issues, and answer questions.
• Responsible for preparation and facilitation of Vendor conference calls and/or site visits.
• Identify financial performance, team structure, and other areas needing improvement and work collaboratively with Director of Operations or Sr. Management in developing corrective action plans. Responsible for implementation of plans.
• Work with Director of Operations or Sr. Management in the preparation of short-term plans and budgets based on company goals and growth objectives, including productivity and audit standards.
• Work with Director of Operations or Sr. Management in facilitating the implementation of patient self-pay and bad debt collection processes, organization-wide programs, and initiatives.
• Monitor Self Pay Aging reports and adjust strategies to improve cash flow.
• Work with Compliance to ensure rules and regulations that affect patient self-pay collection efforts are compliant.
• Evaluation and implementation of new collection vendors.
• Provide support to Information Technology staff in resolving system and vendor issues.
• Escalate issues to Director of Operations or Sr. Management in the resolution of vendor, patient, or personnel challenges.
• Participate in workgroups with internal and external departments for efficiency gains or problem resolution.
• Schedule and carry out occasional day and overnight travel for the company, not exceeding 5% of time.
• Provide leadership and development to Supervisors, Account Receivable Specialists, and Project Analysts.
• Monitor workflow of assigned teams and coordinate necessary labor among teams as needed.
• Participate in disciplinary actions of team members and ensure proper documentation is prepared.
• Facilitate development of team building; foster trust, respect, conflict resolution, and maintain positive morale.
• Assist with and review the auditing of team members' work to ensure production and quality standards are met.
• Work with Training Department to formulate training workshops and monitor team members' progress.
• Ensure team members are always cross trained to guarantee coverage in all areas.
• Conduct Performance Evaluations.
• Maintain staff within established FTE ratio budgets set by senior leadership.
• Perform other related duties as required.

Required Experience and Competencies

• Bachelor's degree in Health Care Management, Business Administration, or similar field required.
• Four years' minimum Management experience with self-pay (patient) accounts receivable experience required.
• Vendor management experience required.
• Experience working at a Collections agency preferred.
• Experience working in the Medical Billing field preferred.
• Strong organizational and leadership skills.
• Excellent oral and written communication skills as well as strong interpersonal skills.
• Knowledge of regulatory requirements for Bad Debt collections.
• Skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio).
• Ability to analyze various types of reports.
• Ability to use creative problem-solving skills.
• Experience managing a project from design through execution and implementation.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze, and interpret financial information and legal documents.
• Ability to respond to inquiries and complaints from patients, vendors, or regulatory agencies.
• Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment.
• Ability to remain organized and effectively manage competing priorities while meeting deadlines.
• Ability to maintain confidentiality and compliance.
• Must possess a valid driver license and have current auto insurance and/or ability to provide reliable transportation for company travel.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
• Outstanding Paid Time Off: 3-4 weeks' vacation, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP, travel assistance, and identify theft included
• Wellness program
• Vituity community initiatives including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $79,600 - $99,500, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company's annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.