Manager, Product Mgmt. - Business Services at Cable One Inc. in Phoenix, Arizona

Job Description:

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

As Manager, Product Management Business Services, you will own the strategic roadmap and complete lifecycle of the products developed by the Product Managers. You will oversee and evaluate new product ideas and any enhancements to existing products using data and marketing driven insights. You will monitor customer experience and product performance. You will provide leadership and direction to the product managers, ensuring they receive any needed professional development.

What you will do to contribute to the company's success

• Provide direction to a team of Product Managers responsible for a small to mid-sized portfolio of products.


• Contributes to near- and long-range planning within assigned area of responsibility.


• Drives business analysis and experimentation, capturing insights that inform product design and development.


• Manages the complete life cycle of assigned products from concept to retirement.


• Ensures cross-functional team support on all aspects of product design, development and execution.


• Monitors customer experience and identifies/recommends enhancements to improve that experience and lead to greater adoption.


• Establishes and consults on best practices and standard operating procedures for product development, deployment, implementation and support.


• Work closely with the Business Sales team to understand customer needs and pain points and drive product enhancements to address them.


• Research and understand the competitive landscape in order to provide the products and features necessary for our success.

Qualifications

7+ years' relevant experience

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.


• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


• Proactive: Understand what our customers need, and actively works to make their relationship with us seamless, easy, and rewarding.


• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!


• Life insurance (self, spouse, children)


• Paid time off (vacation, holiday, and personal/sick days)


• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)


• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)


• Annual community support to various organizations across the U.S.


• Associate recognition & awards programs


• Advancement opportunities


• Collaborative work environment


• FREE Cable One services for associates who live in a serviceable area


• We're an Award-Winning Organization!

• Forbes' "America's Best Midsized Employers" 2021-2023

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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