Job Description:
RESPONSIBILITIES:
Summary:
The Salesforce Product Owner must have a proven track record of successfully partnering with the business and user community to develop the product needs in alignment with business goals, document them, and take to the development team for implementation. They must also be experienced in translating complex business requirements into functional specifications and providing comprehensive documentation. The Salesforce Product Owner will support the enterprise goals to develop Salesforce and realize untapped functionality, and build out additional enhancements in support of the organization's roadmap.
Responsibilities:
- Managing and optimizing the product backlog to maximize the value of the product
- Defining business and functional requirements
- Developing business process
- Propose designs & development and maintenance of processes and tools to support internal & external customer service levels and operational KPIs are met
- Provides technical support on set up & Implementation of new customer and services engagements
- Provides timely communication and escalation issues and works resolutions
- Support implementation and drive documentation and reporting of key metrics and results
REQUIREMENTS:
- Must be self-sufficient and able to manage complex Salesforce tasks/projects without any assistance
- Must be experienced with working with Salesforce developers, architects, integration specialists and data analysts on complex and large-scale projects
- Must be able to handle all technical support inquiries for Salesforce platform products not limited to Sales/Service Cloud, but also adjacent Salesforce tools such as Outlook Add-ins, SalesLoft, and integrated systems such as Power BI and other Salesforce Orgs via SF-to-SF Connectors
- Proficiency with all automation functionality within the SFDC platform include Process Builder (PB), Flows and the transitioning from PB to Flows
- Must have excellent configuration and administration experience with SFDC development, including Apex Triggers, Visualforce pages, as a plus
- Must be extremely proficient in SFDC data modeling for reports and dashboards
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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