Customer Advocate (Health & Life Licensed) at Beacon Hill Staffing Group, LLC in Charlotte, North Carolina

Job Description:

Hours - 11am-8pm (must be available between 8am-8pm)




Customer Advocate - Benefit Accounts



WHAT YOU WILL BE DOING:


Our business continues to grow, and we are looking for Customer Service Advocates accustomed to a fast-paced environment. Our Advocates deliver a caring human touch to employees and businesses in need. Our team-based approach offers the Advocate an opportunity to support our customers in a variety of capacities. This position will primarily work the 2nd shift from 11am to 8pm EST, with some flexibility to meet business needs


Deliver quality service to each caller and build positive relationships one interaction at a time
Helps to reduce effort and counsel on next issue avoidance for customers requesting assistance.
Responsible for engaging any operating area of the company or subject matter specialist to solve customer problems on the first contact.
Assists in driving an excellent experience for new customers.
Support incoming calls, email or web chat requests from employees and employers regarding account, claims, eligibility and payments issues and inquiries
Review claim documentation and disposition based on IRS guidelines and customer Plan requirements
Analyze and resolve exceptions resulting in eligibility updates received from customers
Maintain member/provider confidence by helping to protect the confidentiality of information coming into and being disseminated out of the department according to HIPAA guidelines
Meet and maintain departmental standards
Document all calls in call tracking system and resolve issues with empathy
WHAT SUCCESS LOOKS LIKE:


85% of time spent on customer interactions
95% of claims reviewed in less than 1 business day
Meet attendance and punctuality requirements
100% of your customer interactions and insights recorded in the customer relationship management system
Adhere to our core values: Fun. Preparedness. Teamwork. Humility. Urgency. Bold Thought. Honesty.
WHAT YOU NEED:


Some college; Degree Preferred
Minimum of two years' experience in medical/dental environment
Licensed in North Carolina for: Life Insurance, Accident, Sickness, and Health, **REQUIRED**
Additional reciprocal licenses preferred but not required.
Experience in a medical/dental or life insurance call center environment preferred
Strong Service mentality embedded in your DNA, understanding that while you may answer the same questions many times each day, that for each customer, it may be the first time answered for them
Excellent critical thinking skills and comfortable going off script to solve problems
Strong communication skills with the ability to use multiple systems, multitask, and prioritize
Self-motivated, with a strong resolve towards attendance and punctuality
Working knowledge of Microsoft Word, Excel and Office 365


Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:


Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.


Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

We look forward to working with you!


Beacon Hill. Employing the Future (TM)