Job Description:
Make a bigger difference
Case Assistant
At The Jewish Board, we don't just make a difference - we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make.
Reasons you'll love working with us:
• If you have a particular age range or population you're interested in working with, you can find your niche here. Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.
- We're committed to supporting your career development by encouraging mobility and advancement across different program types and jobs.
- With 70 locations throughout the five boroughs, you can work close to where you live.
- Generous vacation time and 15 paid holidays will help you achieve a healthy work/life balance.
- We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.
- You'll receive ongoing support through high-quality supervision, specialized trainings from our Continuing Education team, and an education benefit.
How you can make a bigger difference:
PURPOSE:
The Jewish Board's Adult and Family Residential Division supports domestic violence survivors and their family members. Using a non-judgmental, trauma-informed approach, staff guide the residents to create and meet personalized recovery goals, to stabilize their families, to develop independent living skills, and to plan effectively to be able to live in a healthy and secure manner. Our work is guided by principles that emphasize the critical importance of safe and stable housing, utilize a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual's journey.
POSITION OVERVIEW:
The Case Assistant is the introductory level of direct care staff working within the Jewish Board's residential Domestic Violence program directly serving adults and children.
KEY ESSENTIAL FUNCTIONS:
Resident Support
- Sets up vacant apartments for new families admitted to the program.
- Completes apartment inspections to ensure that all safety and sanitary conditions are maintained.
- Completes intake phone screenings (with training and supervision).
- Provides Orientation/Intake for new residents.
- Develops, and may run activity sessions.
- Accompanies clients on trips and outings and supervises activities.
- May be called upon to work one on one with a client who is displaying significant stress.
- Ensures that the residents understand the rules and regulations of the facility in which they are housed.
- Monitors and ensures that security is maintained within the facility.
- Conducts hourly rounds of the facility and document all activity in the Communication logbook.
- Shares their experience and observation of the clients under their care with the treatment team and immediately brings to the attention of the supervisor any unusual issues.
Administrative Support and Coordination
- Supports clinical and case associate staff in their work with residents.
- Provides services to those residents within the scope of program regulations and agency mission.
- Completes regular and timely documentation of all resident interactions, including informational notes.
- Files incident reports, as appropriate.
- Participates in planning and execution of special and holiday events.
- Participates in regular staff meetings and trainings.
- Travels to off-site meetings and trainings, as needed.
CORE COMPETENCIES for the position include:
Knowledge and Attributes
- Understanding of how mental illness, substance use disorders, or trauma can affect the lives of individuals in the community.
- Experience working with individuals living with serious mental illness, substance use disorders, or trauma required.
- Knowledge of local and state health and human service systems and their navigation.
- Understanding of the demanding processes of stabilization and recovery.
- Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.
- Compassion and respect for vulnerable individuals.
- Openness to approaching the work through an anti-racist lens, engaging in continuous learning, and putting that learning into practice to support our diverse resident population.
- The ability to stay calm in a variety of situations, some of which may be stressful.
- Patience and empathy for individuals on their journey to recovery.
Skills
- Communication: Conveys information clearly and concisely, both verbally and in writing; practices active listening; engages residents respectfully.
- Self-sufficiency and initiative: Assesses, initiates, and completes tasks independently; contributes to the organization's mission and team's goals; researches and pursues professional development opportunities.
- Interpersonal relations: Demonstrates cultural sensitivity, interacts with colleagues and residents professionally and respectfully.
- Problem-solving: Analyzes situations objectively, generates or researches solutions independently
- Quality assurance: Attends to detail, follows standard operating procedures, and consistently produces work of high quality.
- Teamwork: Works collaboratively with teams and models collaborative teamwork, takes appropriate action on constructive feedback.
- Organizational skills: Manages time effectively; respects deadlines; prioritizes multiple, emerging, and complex demands; demonstrates flexibility.
- Crisis management: Identifies situations in the environment that can evolve into a crisis, maintains calm during a crisis, has solid crisis de-escalation skills or is willing to learn specific skills to de-escalate a crisis.
- Good judgement: Manages risk and ensures safety of residents independently recognizes and acts on situations requiring intervention by a supervisor or higher authority.
EDUCATIONAL/TRAINING REQUIRED:
- High school degree or HSE (required).
- Two years of experience in a Human Services or Community Mental Health setting preferred.
COMPUTER SKILLS REQUIRED:
- Familiarity with Microsoft Office suite of products (Excel, Word, PowerPoint, etc.).
- Ability and willingness to learn new systems and application software.
WORK ENVIRONMENT/PHYSICAL EFFORT
- Ability to travel to visit residents in apartments or to escort residents in the community.
- Valid driver's license and willingness to drive agency van preferred.
- Ability to lift 25 pounds to assist residents and to manage stairs in walk-up buildings as needed.
If you join us, you'll have these great benefits:
- Generous paid time off in addition to paid agency holidays and 15 sick days
- Affordable and high-quality medical/dental/vision plans
- Tuition assistance and educational loan forgiveness
- Free continuing education opportunities
- 403(b) retirement benefits and a pension
- Flexible spending accounts for health and transportation
- 24/7 Accessible Employee Assistance Program
- Life and disability insurance
- Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee
Who we are:
The Jewish Board delivers innovative, high-quality, and compassionate mental health and social services to over 45,000 New Yorkers each year. We are unique in serving everyone from infants and their families to children, teens, and adults. We are proud to employ and serve people of all religions, races, cultural backgrounds, gender expressions, and sexual orientations. We are committed to building diverse, equitable, and inclusive teams to help support our mission, and we strongly encourage candidates from historically marginalized backgrounds to apply to work with us.
More on Equal Opportunity:
We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources.
Other details
- Job Family Clinical Staff [300s]
- Job Function Medical Professionals
- Pay Type Hourly
- Employment Indicator 8810 - Clerical Office Employees NOC
- Min Hiring Rate $20.57
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