Insurance Operations Specialist II at MMC in Austin, Texas

Job Description:

We are seeking talented individuals to join our team at Marsh. This role will be based in Austin, TX. This is a hybrid role that has a requirement of working at least three days a week in the office.


This position will include executing all support activities associated with the generation of proof of insurance on behalf of our clients. The Operations Specialist II will support production by processing daily rush and ad hoc transactions as needed. The Operations Specialist II is also responsible for supporting some tasks related to new client onboarding, handling the certificate renewal process, and acting as a point of contact for clients and client team members. The Operations Specialist II will also have some responsibility for managing workflow queues.



We will count on you to:

• Supports certificates onboarding for new clients, acquisitions, mergers etc. with guidance
  
  


• Handle end-to-end standard client renewal process including timely and accurate update of master templates, following directions regarding final document aggregation and distribution
  
  


• Demonstrate ability to use context clues including email threads, miscellaneous documents and servicing instructions to deliver expected client results
  
  


• Create and manage non-Acord documents as assigned, including endorsement creation, uploads, and swaps
  
  


• Adhere to aging of case management (Pending cases procedures). Identify and name cases as needed. Direct queue management when required
  
  


• Act as a liaison/point of contact for anextended team for at least one client. Support new team members by providing training and answering questions for at least one client
  
  

What you need to have:

• High school diploma or equivalent
  
  


• Excellent verbal and written communication skills
  
  


• Proficient in MS Office
  
  

What makes you stand out:

• Associates degree
  
  


• Insurance industry experience
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
  
  


• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  
  


• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

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Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.


Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.


Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person. Apply Now