Department Coordinator at DH Pace Company, Inc. in North Kansas City, Missouri

Job Description:

Overhead Door Company of Kansas City™, a DH Pace Company, Inc. is seeking to hire a Department Coordinator who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities

• Field incoming calls from customers that require service/sales by identifying the type of call, type of problem, and then scheduling the service appointment.


• Assist walk in customers in Showroom that require service/sales by identifying the type of problem, and then scheduling the service appointment.


• Communicate with customers, supervisor or other office personnel in an effective and timely manner.


• Scheduling technicians efficiently with customer’s needs in mind and ensuring their jobs are cleared timely & accurately for billing purposes.


• Follow up on return trips and verify that our technicians have everything needed to complete their jobs.


• Troubleshoot and walk customers through technical issues.


• Other responsibilities as assigned.

Qualifications: 

• Experience using Microsoft Office Suite is a plus but not required.


• Experience in the door industry is a plus but not required.


• Experience in a dispatch or other high volume administration field is a plus but not required.


• Must have excellent communication skills and focused on customer service.


• Must have good time management skills, be organized, and have the ability to multi-task.


• Represent the company in a professional manner

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.  

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!


• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!


• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day


• Floating Holidays: Up to 2 floating holidays per year


• Competitive compensation: Including annual performance evaluations!


• 401k retirement plan: Including an employer match!


• Company paid: Life insurance, short-term disability, & long-term disability


• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations

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