AVP, Claim - Major & Specialty at Chubb in Wilmington, Delaware

Job Description:

JOB DESCRIPTION

The Chubb North American Property Claims team services several business units within Chubb, with books of business involving large property programs written on manuscript quota share policies with contract Independent Adjusters as well as Excess and Surplus Lines. The claim profiles range from commercial property, engineered risk, inland marine (including Builder's Risk), energy, and losses reported under multinational property programs.

This position will directly manage a team of claim handlers managing claims occurring on the Major Accounts Property and multinational books of business, as part of the within the Property Claims discipline. Analyze first reports to determine nature of loss, coverage provided, and scope of damage; promptly contact client's and contract adjusters; promptly and properly develop the file to provide accurate and timely investigation and loss analysis; maintain an active diary; monitor diary to achieve timely development of file and timely disposition of the claim; recognize and pursue recovery where possible; adhere to all statutory regulations and unfair claim practices act; establish accurate and timely reserves; effectively communicate with all internal and external customers.

Participate in file audits and maintenance and renewal of accounts. Deliver agreed upon claim service to clients and brokers in a timely and professional manner. Foster relationships with clients, brokers and insurance carriers. Participate in regular file review discussions to update participants on large claims. Determine claims and reporting preferences, options and infrastructure to provide the most efficient delivery of service. Monitor and maintain data integrity, especially with claims coding. Monitor claim activity for existing clients for adherence to established protocols. Work closely with management on the delivery of claim service to meet client expectations. Effectively communicate with all internal and external customers.

Position will require occasional travel throughout the United States (5 days or less per month).

QUALIFICATIONS

Education:

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.